Mary Katherine Devane, Mha, Mba Email & Phone Number

Wilmington, Nc, Us

-Oversee and manage 9 locations across the state of North Carolina -Collaborate with executive leadership team to track industry trends and policy changes, while brainstorming growth and revenue opportunities-Manage the start-up and opening of new clinic locations as practice continues to grow-Manage schedules for 60+ employees and providers-Identify needs and areas of improvement in clinics for continued development and growth of practice through the tracking of metrics -Establish employee performance standards, conduct annual evaluations, and identify areas for staff development-Ensure staff and clinics are in compliance with all state and federal guidelines -Supervise the ordering and tracking of medical supplies for the office -Conduct audits for billing, including internal laboratory -Assist in the recruitment and training of new staff-Address and resolve patient complaints

-Improved operational systems, processes, and policies to aid in increase process flow, and organizational growth and productivity-Increased accounts receivable while working diligently with billing staff to ensure proper billing and reimbursement for services -Reduced turnaround time through data collection, management and analysis -Created reports to update CEO on company performance while working with CEO to establish goals and strategies while communicating this information out to employees -Researched market trends and leads for sales team-Ensured compliance with regulatory and governing standards -Designed and publish client education and marketing media for sales team that aided in the continued growth and increase of sales

-Built and maintained interpersonal relationships with physicians, nurses, and office staff at referring organizations to gain and increase referral base in a 12 county region, while increasing account base and increasing revenue-Acted as a core member for the launch and development of the first Ketamine Infusion Clinic in North Carolina and aided in the development of business policies and procedures receiving feedback from professionals in the field to ensure fulfillment of organizational and market goals-Acted as leader on the set-up and integration of CRM system, Salesforce, and utilized and trained employees on use and development of CRM systems while offering continued support and assistance -Advised and consulted clients of a sister company, Integrated Management Solutions, on marketing strategies and techniques -Organized continuing education events in 5 counties while managing Medical Director’s schedule, acting as his liaison -Performed SWOT analysis and analyzed industry trends with CEO to assess opportunities and areas of refinement -Supported practice manager in daily operations -Created and designed marketing media

Pinehurst, North Carolina

-Created new paperless, ecofriendly, cost-efficient system for the intake, filtration, assessment, and scheduling of new patients, which saved upwards of $10,000 per year-Created a new system to track referrals and create meaningful data trendlines-Trained new employees on the use of the Electronic Medical Records system, and the verification and analysis of insurance policies, providing communications, training and technical support throughout the process -Coordinated multiple office functions that focused on computerized scheduling, billing, patient records, data management and payment plans with demonstrated knowledge of insurance carriers -Optimized technology, standardized processes and procedures, identified and resolved workflow issues, and created job descriptions that led to more proficient business practices and the elimination of waste

University Of North Carolina Wilmington

-Researched the effects of traumatic brain injuries on brain functionality in the military population under my mentor, Dr. Antonio Puente -Aided in the presidential campaign of Dr. Antonio Puente for the American Psychological Association

-Responded and provided support to sexual assault victims -Conducted intakes for new clients as well as for clients at a partnering agency, Wilmington Treatment Center -Observed and discussed therapy, diagnoses, and treatment of clients suffering from PTSD and various other disorders experienced by those who have been exposed to trauma-Attended office case reviews weekly, as well as Multidisciplinary Team case reviews monthly -Created materials, such as PowerPoints and brochures, and participated in the planning of community outreach programs and fundraisers

-Maintained office operations by offering customer support, answering phones, filing paperwork, inventory, and keeping office records -Established relationships with clients

Masters Of Business Administration, Masters Of Healthcare Administration

College Of Arts & Sciences, Psychology And Neuroscience

Activities and Societies: Delta Zeta Sorority Xi Theta Chapter, National Panhellenic Conference, Order of Omega -Served as the Committee.