Core Overview:Reports to the Regional Director and Finance & Operations Manager.Oversees the coordination of operations, within the Asia Pacific & Southern African Regions, to increase revenue from corporate and merchandise. Builds and maintains trusted partnerships with internal staff [Asia Pacific and Southern Africa], university representatives / stakeholders, suppliers, and members. Key Roles & Accountabilities:Responsible for elevating the brand value to generate an increase in revenue, corporate partners, and profitability, across multiple platforms such as Social Media Posts; Member Stories; Webinar Programmes; Merchandise Store; Virtual Information Sessions; HubSpot Broadcasts; University Impact Documents; Chapter Committee Documents and Training; and Internal / External Events.Provisions support for the HQ Networking Event / Conference sponsors and stakeholders. Coordinates the Southern African / Asia Pacific calendar and manages the PDF machine for chapters. Compiles the corporate list / corporate campaign list; generates the P&L statement; and creates corporate presentations, upon request.Schedules and attends bi-monthly corporate meetings.Follows up on the implementation of proposals. Sets up the Email / SMS campaign and distributes communication via the portals.Creates and distributes corporate promotional material, as well as the quarterly newsletter.Implements, monitors, and evaluates benefit partner offerings. Coordinates the annual scheduling, printing, and mailing of certificates and marketing materials for 17 chapters in liaison with university representatives, printers, and head office.Launches the GK Connect platform and promotes the applications. Records, brands, and posts Golden Key webinars across all the platforms.Consistently tracks corporate income and compiles analytical reports on membership categories and increases.[Kindly be advised, further details available upon request (Comprehensive CV)]

Core Overview:Reported to the Regional Director.Accountable for all operations to drive an increase in revenue from corporate and merchandise. Established and maintained trusted, long-term relationships with internal / external stakeholders, such as the Regional Director, Chapter Relations Officer, and Corporate Stakeholders. Key Roles & Accountabilities:Performed duties synonymous with the Programmes, Marketing, & Relationship Coordinator role above.

Core Overview:Reported to the Director of the Southern African office.Full oversight of the day-to-day administration and merchandise management within the Southern African office. Key Roles & Accountabilities:Planned, organised, and managed regional events, including the Annual Regional Summit, in and around the country.Provided administrative support for the execution of the Annual Southern African Regional Conference and additional national events. Organised and executed annual new member recognition ceremonies at each chapter; hosted between 300 and 2000 attendees. Led the creative ideation for marketing strategies and external communication plans, in line with the organisation’s brand, to engage existing / prospective members, corporate partners, and affiliates. Liaised with university representatives, printers, and the head office to coordinate the annual scheduling, printing, and mailing of the 19 chapters. Coordinated merchandise sales, certificate printing / mailing, and the South African office calendar. Used Canva, Adobe Spark, and Moovly to design and implement media strategies and analysed markets, trends, and competitor positions.Spearheaded social media content creation and managed the online presence, including the website.Ensured the timely upload of content across all platforms.Prepared and administered the marketing budget; generated a sales pipeline; promoted and merchandised products; and coordinated, created, and distributed all Southern African marketing materials.Leveraged expertise in communication and relationship management to establish a professional rapport with clients and colleagues to ensure continued satisfaction. Oversaw the transition of all the systems to a virtual environment during the peak of the Covid-19 pandemic.Assessed prospective member’s eligibility.Processed membership applications and dues.[Kindly be advised, further details available upon request (Comprehensive CV)]

Key Roles & Accountabilities:Coordinated the day-to-day office administration, including managing the switchboard, email correspondence, and filing.Spearheaded marketing campaigns and maintained an engaging social media presence to increase market share. Utilised Sage Pastel to generate invoices / quotations, allocate payments, monitor expenses, manage existing client accounts, create new client accounts, and control inventory.Controlled the daily petty cash and managed the monthly revenue / profits in line with the budget.Maintained a high level of customer satisfaction to establish a return client base.

Key Roles & Accountabilities:Utilised the Optimix system to generate quotations, create new client orders, compile a cutting list for the factory, and plan the weekly production schedule. Leveraged proficiency with Pastel accounting software to produce quotations / invoices / credit notes, upload client billing information, manage existing client accounts, and control the inventory.Applied ERS Biometrics to load new employee data, as well as track and calculate monthly clock-ins. Managed the front office administration, including the switchboard, email correspondence, and filing system. Maintained trusted, long-term relationships with clients and ensured client satisfaction. Established monthly sales and attrition targets.

Key Roles & Accountabilities:Supervised coaches; coordinated training sessions; and evaluated staff training outcomes. Established sales and attrition targets. Reconciled debtor’s accounts weekly; audited and balanced client accounts. Managed customer relationships and correspondence by timeously responding to business emails and calls – thereby maintaining a high level of customer satisfaction.

Key Roles & Accountabilities:Streamlined daily factory management.Generated quotations for clients and created a Bill of Materials for factory production to exact specifications.Reviewed the accuracy prior to sending the invoices to clients.Managed office administration, inclusive of records, correspondence, and customer relationship management.Used Winner Basic and Optimum to design kitchen, bathrooms, and bedroom cupboards according to the Architect’s specifications.Built up a database of cupboard templates for the design system.