Responsible for operational oversight of a team responsible for analyzing, reconciling and adjusting owner accounts. Critical management of workflow and inventory reduction, focusing on highest risk areas first. Responsible for the training, cross training and daily oversight of over 25 different processes including, misapplied payments, credit disputes, credit report updates, contract point reconciliations and contract cancellation refunds. Resolve monthly reconciliation of accounting open items. Prepare monthly executive reporting production package.

Responsible for Executive Reporting and oversight for the Modifications Group, reporting on operational productivity and results, qualitative and quantitative metrics, business initiative tracking. Developed trend reports to document production results and key metrics for executive management. Improved the quality and accuracy of existing reporting processes. Responsible for Business Continuity documentation and reporting.

Experienced home mortgage professional with excellent customer satisfaction results. Developed external referral relationships as well as built internal relationships with support teams, enhancing origination turn-times. Full understanding of underwriting requirements and guidelines - conforming, non-conforming, FHA.

Proven team leader and mentor, managing teams up to 30 associates. Highly successful in establishing value-added processes and to successfully manage multiple projects at once. Successful history of implementation and execution of strategic initiatives. Key strengths – organize and plan projects, oversee and manage workflow, hire and train quality staff.

Developed and managed a department through unprecedented growth in 5 years, taking daily functions from an entirely manual process to a highly functional automated environment. Staff growth from 3 to 30. Asset growth from $2 billion to over $80 billion. Income growth from $7 million to over $525 million monthly. Responsible for the accurate accounting of all aspects of loans and loan products - loans held for sale, held for investment, mortgage banking activities, whole loan acquisitions, warehouse lending, derivative loan commitments, delinquent assets, charge-offs, recoveries, foreclosed assets. Designed and developed models to validate interest income and net interest yields. Functional Lead for new lines of business, products and systems, determining requirements, staffing and lead times to implementation.Responsible for a proper control environment to meet SOX and Regulatory requirements. Responsible for loan related information for SEC 10-K, 10-Q, quarterly earnings calls.