Serve as the Lead Corporate Project Manager, contributed to enterprise-wide initiatives including the integration of Harvard Pilgrim Health Care and Tufts Health Plan. Participate in senior leadership strategy sessions to determine the new company's market positioning. Manage collaborative efforts with various stakeholders, including Advertising Agencies, Branding Consultants, Corporate Marketing, Legal, Compliance, IT, Finance, Business Operations, and both Commercial and Government leadership teams.Selected Contributions:✓ Participated in the successful launch of the ACO 2.0 Program (MassHealth)—a program aimed at improving care quality and cost efficiency for Medicaid members in Massachusetts through coordinated care.✓ Implemented the Kidney Outsourced Care Management Program (Monogram)—an initiative partnering with Monogram Health to enhance care for chronic kidney disease patients through outsourced management.✓ Rolled out the Complex Care Management Program (CityBlock)—a comprehensive care program in partnership with CityBlock Health, addressing the medical and social needs of members with complex health conditions.✓ Managed 13 Business Program Managers, coordinating efforts across 45 business and operations teams to introduce the new brand and logo across the organization.✓ Facilitated an enterprise-wide inventory assessment to identify and implement necessary branding, logo, and address changes across all platforms, including web, print, and telephony.

Managed Sales, Product, and Marketing project activities for a joint venture, ensuring alignment across all departments. Oversaw 8 vendor engagements and implemented necessary changes to support program launch. Led agile software development for Rx tool designed to support CMS audits. Launched a new dental vendor (Dominion National) for the Medicare product line. Collaborated with the Corporate Communications team to rebrand Tufts Health Plan, including sunsetting old branding/logos in the marketplace and coordinating with 100+ vendors to update branding.Selected Contributions:✓ Successfully managed multi-year, enterprise-wide Business and IT projects within a matrix organization.✓ Outsourced the complex care management program for the Medicare product line, partnering with Landmark Health.✓ Provided critical input to vendor contracts and effectively managed Business leads and IT staff to execute workplans.✓ Played a pivotal role in launching the Care Plans of CT program, a joint venture targeting a new market.

Hired and mentored project managers, ensuring effective project execution from analysis through implementation. Managed project budgets oversaw the vendor selection process and handled contract negotiations and vendor relationships throughout the project life cycle. Participated in a multi-year Agile project to support a federal HIPAA mandate, leading efforts to update legacy claims and enrollment systems to comply with HIPAA 5010 regulations.Selected Contributions:✓ Promoted to oversee project managers within the IT Project Management Delivery Office, managing a multi-million-dollar IT project portfolio budget.✓ Spearheaded the creation of a new BCBSMA production support model for EDI activities, transitioning job functions from HP (Boston) to an IBM environment (India).✓ Served as one of five Directors leading a 50+ member team, including vendors and consulting groups, to implement a major EDI (Electronic Data Interchange) initiative.✓ Led major project implementations involving legacy systems integration, web components, new product development, business workflow changes, and vendor negotiations and management. ✓ Supported the Finance Group in implementing Sarbanes-Oxley (SOX) compliance, ensuring all business groups met federal record-keeping and reporting mandates.✓ Chosen as the first recipient of BCBSMA’s inaugural sabbatical program, dedicating nine months to a full-time role at Health Care for All, contributing to meaningful improvements in healthcare communications and advocacy.✓ Collaborated with the healthcare advocacy organization, Health Care for All, to implement significant changes to MassHealth communications. Led focus groups involving community members, healthcare advocates, attorneys, and literacy experts to enhance clarity and accessibility.✓ Developed and delivered project management training programs tailored to the needs of the nonprofit sector, helping to streamline processes and improve organizational efficiency