Mk Selga Email & Phone Number

Sacramento, Ca, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

San Francisco, California, United States

 Established and updated work schedules to account for changing staff and unexpected workloads. Created documents such as SOP's and updated company policies to guide front office personnel. Coached employees through day-to-day work and complex problems. Assisted Assistant General Manager with interviewing potential employees by asking appropriatequestions and providing feedback after interviews. Supervised and guided new employees and responded quickly to questions to improve understanding ofjob responsibilities. Demonstrating genuine hospitality when greeting or communicating with guest to establish greatrapport. Collaborated with Housekeeping, Valet, Engineering departments to achieve guest satisfaction. Improved customer satisfaction scores through rapid response with effective solutions. Supervised six agents and provided constructive feedback, resulting in higher morale and increasedemployee retention. Resolved issues through active listening and open-ended questioning, escalating major problems toAGM. Provided backup to front desk to step in to assist with various tasks whenever employee was absent or atlunch. Monitored front areas so that questions could be promptly addressed. Maintained established levels of inventory based on sales forecasts and demand to fulfill orders on time. Completed weekly and yearly Revinate reports for management and staff. Supervised payroll corrections such as upsells, break penalty's. Served as floating manager-on-duty, MOD, to cover shift shortage. Interacted with customers by phone, email or in-person to provide information.

San Francisco Bay Area

 Provided positive first impressions to welcome existing, new and potential customers. Evaluated inventory and delivery needs and optimized strategies to meet customer demands. Trained and developed new sales team associates in products, selling techniques and companyprocedures. Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Proficient in understanding clients needs and able to confidently advise in proper packages. Communicate clearly each clients contract and unexpected nuance that may occur. Guiding guest through our facility, menu and pricing. Proactively preparing for large events, reservations or walk-ins by staying organized and fully stockingall areas of our facility. Demonstrating genuine hospitality when greeting or communicating with guest to establish greatrapport. Understanding timing for food, drinks and service for an overall seamless experience. Knowledgeable in our food and drink menus to be able to assist with allergies, diets, restrictions andtaste. California Food Handlers Card and Food Safety

San Francisco Bay Area

 Coached new employees on administrative procedures, company policies and performance standards. Maintained inventory levels. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Coordinated referrals through insurance and other medical specialists and documented details in patientcharts. Completed administrative patient intakes with case histories, insurance information and mandated forms. Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses andtreatments. Carried out front office duties utilizing data entry skills in framework of medical database. Registered and verified patient records before triage with most up-to-date information. Managed office logistics by scheduling appointments, maintaining files and collecting payments. Organized patient files and streamlined operations to improve efficiency. SuperUser Training Manager for EPIC software Audit all medical orders, referrals for Breast Health Center and Radiology to remain complaint andlegal. Meeting OSHA and HIPPA standard. Liaison between Administrative staff, Technologist, Nurse, Radiologist and patient to reduce stresslevels and accurately communicating information. Cohesively works with all staff to complete critical time sensitive projects. Verify coding for Physician, Hospital, Insurance, and patient. Scheduling proper appointment. Strong Verbal communication for high speed recorded calls surpassing expected volume. Managing all check-ins for each department to insure each team performs effectively. Providing resources for staff to have the capability to perform independently.

San Francisco Bay Area

Computer Science

Social Sciences