Customer Experience Architect Design Strategist
Stood up new Customer Experience (CX) function. This new unit helped advance the agency's mission of improving the lives of students by leading efforts to introduce Artificial Intelligence (AI) to the design, development and operations of the enterprise to model organizational excellence and innovation in CX product, service, and experience Design Operations (DesOps). I designed and led the new unit's core areas:[ 1 ] DesignProduct, Service, Experience, and Organizational Transition Design, Collaboration, Innovation, Alignment and Integration [ 2 ] ConsultingClient Strategies and Support [ 3 ] Insights Data Analytics for Systems, Products, Services, and Clients [ 4 ] Adoption Product and Service Adoption, Learning, and TrainingThe CX team worked to understand and improve the Customer Experience by uncovering data-informed actionable insights, innovating products and services, collaborating, aligning, executing, and making progress toward the agency's mission.