Maryl (Burns) Leyden Email and Phone Number
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Maryl (Burns) Leyden personal email
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Maryl (Burns) Leyden is a Technical Support Specialist at Help Scout. They possess expertise in creativity, online marketing, digital strategy, basic html, google suite and 22 more skills. They is proficient in English.
Help Scout
View- Website:
- helpscout.net
- Employees:
- 268
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Technical Support SpecialistHelp ScoutNorth Palm Beach, Fl, Us
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Product Customer SupportHotjar Aug 2021 - Present -
Manager Of Expert ServicesRock Content Nov 2020 - May 2021Boca Raton, Florida, United States -
Qa Manager / Product SpecialistRock Content Jan 2020 - Nov 2020Boca Raton, Florida, United States• Delivers and launches error-free experiences that are both intricate and user-friendly• Creates and maintain general and customer-specific proofing checklists and internal tips and tricks documents• Regularly collaborates with designers and the support team to troubleshoot issues with Ion page rules, calculations, layout issues, and basic publishing questions• Assists customers through chat support and receives consistent positive feedback• Schedules and manages more than 100 projects at a time providing constant updates to project stakeholders to keep everyone informed of timing and scoping matters• Develops and trains team members on processes for proofing, project management, and Quick Starts• Collects and analyzes data to discover both positive and negative trends that need to be addressed• Supports marketing and sales departments with any and all Ion needs
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Qa/Proofing ManagerIon Interactive Jun 2013 - Dec 2019Boca Raton, Fl• Delivers and launches error-free experiences that are both intricate and user-friendly• Creates and maintain general and customer-specific proofing checklists and internal tips and tricks documents• Regularly collaborates with designers and the support team to troubleshoot issues with Ion page rules, calculations, layout issues, and basic publishing questions• Develops and trains team members on processes for proofing -
Production CoordinatorIon Interactive Mar 2012 - Jun 2013• Schedules all work for designers and web developers in the creative production department.• Proofs and QA all projects coming from the production team – this includesproofreading, advanced page rules/logic, third party scripts, page functionality, etc.• Leads daily production stand-ups to connect with the whole team and to ensure tasks are on track for the day.• Works in ion’s own landing page development platform.• Troubleshoots issues of all shapes and sizes on a daily basis.• Works closely with account managers to ensure tasks are completed on time and within scope.• Organizes all customer and internal marketing projects across multiple platforms including LiquidPlanner, Trello, and Google Docs.• Maintains proofing documents for easy reference and company records.
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Traffic ManagerZimmerman Advertising Oct 2010 - Mar 2012• Manages and leads five Traffic Coordinators. • Troubleshoots issues with Traffic Coordinators, Account Service, and Creatives. • Leads weekly traffic meetings with each Account Director to plan for upcoming projects and remap future objectives.• Creates spreadsheets documenting trends of the jobs completed by the creative department. • Oversees all interactive jobs in the creative department. • Trains new team members on standard operating procedures and agency-specific software. -
Creative Traffic CoordinatorZimmerman Advertising Jul 2008 - Oct 2010• Tracks and manages more than 50 projects simultaneously including print, collateral, broadcast and interactive.• Develops timelines and ensures all deadlines are met. • Creates estimates and purchase orders in the DAX system. • Maintains daily hotlist to keep all team members informed of the priorities. • Fosters a positive work environment by balancing team’s workload, managing inter-office relations and motivating team. • Provides continual checks for quality, cost and timing of jobs.
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Print Production InternYpartnership Jan 2008 - May 2008• Responsible for shipping ads and creating purchase orders.• Gained knowledge in selection of paper and inks.• Assisted traffic by managing workflow of jobs.• Assisted Vice-President of Production on various press checks.• Purchased stock photography for photo shoot. • Reviewed publication tearsheets for quality and accuracy.
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Accounts Handling InternCdp May 2007 - Jul 2007• Extensively researched potential clients.• Traveled to Newcastle to facilitate workshop for clients.• Compiled database of potential clients.• Gathered information on clients’ competitors’ advertisements.• Cataloged agency’s radio and television spots.• Created PowerPoint presentations from research.
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Broadcast Production InternFry Hammond Barr Jan 2007 - Apr 2007• Managed database of directors’ reels.• Attended commercial shoots and edits.• Categorized headshots for talent binders.• Organized talent for commercial shoots.• Constructed as-recorded scripts for filing.
Maryl (Burns) Leyden Skills
Maryl (Burns) Leyden Education Details
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Advertsing/Public Relations
Frequently Asked Questions about Maryl (Burns) Leyden
What company does Maryl (Burns) Leyden work for?
Maryl (Burns) Leyden works for Help Scout
What is Maryl (Burns) Leyden's role at the current company?
Maryl (Burns) Leyden's current role is Technical Support Specialist.
What is Maryl (Burns) Leyden's email address?
Maryl (Burns) Leyden's email address is mb****@****ive.com
What is Maryl (Burns) Leyden's direct phone number?
Maryl (Burns) Leyden's direct phone number is +156139*****
What schools did Maryl (Burns) Leyden attend?
Maryl (Burns) Leyden attended University Of Central Florida.
What skills is Maryl (Burns) Leyden known for?
Maryl (Burns) Leyden has skills like Creativity, Online Marketing, Digital Strategy, Basic Html, Google Suite, Graphic Design, Event Planning, Creative, Digital Marketing, Advertising, Integrated Marketing, Quality Assurance.
Who are Maryl (Burns) Leyden's colleagues?
Maryl (Burns) Leyden's colleagues are Sarah Symth, Jhon Mark Dantes, Manmi Shaphrang Suchiang, Kristi Ernst Thompson, Aaron Brigham, Rektu Sk, Javier Silverio.
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