Mary Leonard Email & Phone Number

Lisle, Il

Lisle, Il

Warrenville, Il

Bolingbrook, Il

Http://Www.Rmhccni.Org/

Winston-Salem, North Carolina

Oakbrook Terrace, Il

Enterprise-wide responsibilities that include oversight of:>> strategic planning and integration; >> operational excellence; >> employee communication; and >> call center operations.

Responsible for the servicing on automated kiosks in a timely and efficient manner; the on time distribuiton and return of DVD inventory; merchandising of kiosks; and customer and store interaction to stimulate trial and adoption

Responsible for leading the strategy and delivering on the objectives required to identify and partner with appropriate carriers to successfully transport our customer’s print related materials.>> Develops and delivers on a business strategy that meets the needs of the Company and the low-cost transportation needs of growing retail customer base.>> Develops and provides leadership to programs that assures a high performance work force.>> Negotiate contracts and rates, and ensure minimum insurance requirements are met.>> Successfully leads and collaborates with cross functional teams to develop the most cost effective transportation model and execute on that model.

Responsible for the tactical day-to-day management and execution of the Lightweight Express product;Responsible for the tactical day-to-day management and execution of the Retail product;Provide support to operations in the following areas: Internal audit – review compliance at the facility level to all Standard Operating procedures, safety, and security; USPS relationship – provide support for, and management of, the day-to-day relationship with the United States Postal Service; Security and Loss Prevention – developing SOPs for facility implementation as well as both negotiating and administering a national Security contract and loss prevention program; Consulting Services – provide Logistics consulting services to specific major customers; Training – develop and deliver both skills based and leadership training for all levels of management

Responsible for the day to day operation of 30 package sorting facilities across the nation. Successfully increased facility throughput by 12% in one year through the development and implementation of Standard Operating Procedures. Implemented a national Service Review process that resulted in an improvement in service level of 8% in less than 120 days; successfully increased the involvement of all levels of employees in the organization through the implementation of the People Engagement Plan.

Responsible for daily pick up and delivery operations in six facilities in the Chicago downtown and North Shore area. The district has 1100 employees, with an average daily volume of 135,000 packages. Successfully combined two individual operations into one, saving in excess of $250,000 per year. In addition, while volume fell 13.5% year over year, on road productivity improved 10%, and average stops per courier increased 1.4%. As a result of these improvements, labor expenses decreased 4.9% year over year -- this despite the fact that the variable wage rate increased 3.2% during the same period.

Cross-functional position responsible for aligning staff services to better meet internal customer requirements. Responsible for all skills training; facility and vehicle forecasting and planning; and all industrial engineering requirements. A total of 85 employees were on this team, lead by two Senior Managers. This team provided support to over 9000 employees in seventeen states.

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Education record