Employee Engagement Admin
Current
Aug 2023 - Present
AeroLeads people directory · profile
Mary Antonette Lugtu Email & Phone Number
Customer Center Team Lead | Global People Engagement Manager
at
Vivid Seats
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Center Team Lead | Global People Engagement Manager
Location
Mississauga, Ontario, Canada
Company size
Who is Mary Antonette Lugtu? Overview
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Quick answer
Mary Antonette Lugtu is listed as Customer Center Team Lead | Global People Engagement Manager at Vivid Seats, a company with 328 employees, based in Mississauga, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Mary Antonette Lugtu.
Mary Antonette Lugtu previously worked as Employee Engagement Admin at Vivid Seats and Language Interpreter at Languageline Solutions. Mary Antonette Lugtu holds Postgraduate Degree, Human Resources Management/Personnel Administration, General from Lambton College.
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Vivid Seats
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Profile bio
About Mary Antonette Lugtu
With over 15 years of rich experience in customer service, team leadership, and people engagement, I have cultivated a career that spans across prestigious organizations in Singapore and Canada. My professional journey began with a decade-long tenure at DBS Bank, where I immersed myself in the facets of people engagement and HR management. Transitioning to LanguageLine Solutions in Mississauga, Ontario, Canada, I embraced the role of a Language Interpreter, offering exceptional customer service by facilitating communication between individuals with limited English proficiency and representatives from diverse industries. This part-time role, spanning from February 2023 to August 2023, honed my analytical skills, phone etiquette, and understanding of the nuanced needs of individuals across sectors such as healthcare, insurance, finance, and law enforcement.In August 2023, I embarked on a new chapter in Toronto, Ontario, Canada, with Vivid Seats as a People Engagement Admin. This full-time position allows me to further apply my passion for creating positive workplace dynamics and driving employee satisfaction. Here, I continue to leverage my comprehensive skill set, including analytical thinking, organizational capabilities, and a customer-centric approach, to contribute to the thriving culture of Vivid Seats.Having recently graduated with a postgraduate degree in Human Resources Management from Lambton College, I am committed to continuous learning and embracing new technologies to stay at the forefront of people engagement strategies.As I continue to thrive in my role at Vivid Seats, I remain open to new opportunities that will allow me to leverage my extensive skill set for the success and growth of forward-thinking organizations.
Current workplace
Mary Antonette Lugtu's current company
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Vivid Seats
7 roles
Mary Antonette Lugtu work experience
A career timeline built from the work history available for this profile.
Language Interpreter
Delivers exceptional customer service by effectively handling phone calls and facilitating communication between individuals with limited English proficiency and representatives from diverse industries such as healthcare, insurance, finance, law enforcement, and more.
Feb 2023 - Aug 2023
People Engagement Manager
Actively supported the recruitment process by efficiently managing administrative tasks, coordinating interviews, and maintaining effective communication with applicants and internal stakeholders.Updated and revised HR policies in collaboration with company management. Supported recruitment activities by drafting job postings and coordinating.
Jan 2021 - Mar 2022
People Engagement Executive
Managed complex events from start to finish, ensuring seamless execution and delivering exceptional attendee experiences.Collaborated with external vendors to secure necessary resources, negotiate contracts, and successfully deliver events.Translated requirements into polished, high-level designs, creating visually appealing and engaging event.
May 2019 - Jan 2021
Team Manager
Led and trained a team of 12 to 16 members, driving them towards team goals and identifying opportunities for ongoing growth.Exceeded team targets and achieved exceptional customer satisfaction, recognized through monthly Team Awards, showcasing a commitment to delivering outstanding service.Collaborated with internal and external stakeholders to.
Mar 2015 - Apr 2019
Customer Service Representative
Delivered outstanding customer service by effectively addressing and resolving challenging customer inquiries through both inbound and outbound conversations, handling an average of 90 calls per day.Achieved and maintained high levels of customer satisfaction by proficiently utilizing search tools to gather information and efficiently navigate through.
May 2011 - Feb 2015
Retention Specialist
Responded to inbound calls from customers who expressed their intention to terminate their accounts.Ensured the delivery of excellent customer service throughout each call, actively listening to customers' concerns and providing empathetic support.Explored and offered alternative solutions to customers with the aim of retaining their accounts, addressing.
Mar 2008 - Apr 2011
Team & coworkers
Colleagues at Vivid Seats
Other employees you can reach at vividseats.com. View company contacts for 328 employees →
DT
Dane Thomas
Colleague at Vivid Seats
Greater Chicago Area, United States, United States
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DR
Daniel Rubalcava
Colleague at Vivid Seats
Dallas, Texas, United States, United States
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KL
Keith Lai
Colleague at Vivid Seats
Toronto, Ontario, Canada, Canada
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MH
Matt Hemphill
Colleague at Vivid Seats
San Francisco, California, United States, United States
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AS
Adam Schroer
Colleague at Vivid Seats
Greater Kalamazoo Area, United States, United States
View →
NM
Noel Méndez
Colleague at Vivid Seats
Bronx, New York, United States, United States
View →
ES
Eric Stein
Colleague at Vivid Seats
Greater Chicago Area, United States, United States
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JC
Joel Chamorro
Colleague at Vivid Seats
Greater Chicago Area, United States
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DH
Delaney Harden
Colleague at Vivid Seats
Greater Chicago Area, United States
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KF
Kira Fipps
Colleague at Vivid Seats
United States, United States
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Dane Thomas
Colleague at Vivid Seats
Greater Chicago Area, United States, United States
View →
DR
Daniel Rubalcava
Colleague at Vivid Seats
Dallas, Texas, United States, United States
View →
KL
Keith Lai
Colleague at Vivid Seats
Toronto, Ontario, Canada, Canada
View →
MH
Matt Hemphill
Colleague at Vivid Seats
San Francisco, California, United States, United States
View →
AS
Adam Schroer
Colleague at Vivid Seats
Greater Kalamazoo Area, United States, United States
View →
NM
Noel Méndez
Colleague at Vivid Seats
Bronx, New York, United States, United States
View →
ES
Eric Stein
Colleague at Vivid Seats
Greater Chicago Area, United States, United States
View →
JC
Joel Chamorro
Colleague at Vivid Seats
Greater Chicago Area, United States
View →
DH
Delaney Harden
Colleague at Vivid Seats
Greater Chicago Area, United States
View →
KF
Kira Fipps
Colleague at Vivid Seats
United States, United States
View →
2 education records
Mary Antonette Lugtu education
Postgraduate Degree, Human Resources Management/Personnel Administration, General
Bachelor'S Degree, Accounting And Business/Management
FAQ
Frequently asked questions about Mary Antonette Lugtu
Quick answers generated from the profile data available on this page.
What company does Mary Antonette Lugtu work for?
Mary Antonette Lugtu works for Vivid Seats.
What is Mary Antonette Lugtu's role at Vivid Seats?
Mary Antonette Lugtu is listed as Customer Center Team Lead | Global People Engagement Manager at Vivid Seats.
Where is Mary Antonette Lugtu based?
Mary Antonette Lugtu is based in Mississauga, Ontario, Canada while working with Vivid Seats.
What companies has Mary Antonette Lugtu worked for?
Mary Antonette Lugtu has worked for Vivid Seats, Languageline Solutions, Dbs Bank, and Singtel.
Who are Mary Antonette Lugtu's colleagues at Vivid Seats?
Mary Antonette Lugtu's colleagues at Vivid Seats include Dane Thomas, Daniel Rubalcava, Keith Lai, Matt Hemphill, and Adam Schroer.
How can I contact Mary Antonette Lugtu?
You can use AeroLeads to view verified contact signals for Mary Antonette Lugtu at Vivid Seats, including work email, phone, and LinkedIn data when available.
What schools did Mary Antonette Lugtu attend?
Mary Antonette Lugtu holds Postgraduate Degree, Human Resources Management/Personnel Administration, General from Lambton College.
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