Managed employee communications and executive engagement strategy for newly promoted Merchant Services CEO and his leadership team during a time of profound organizational transformation, in partnership with business Chief Communications Officer. Merchant Services is the global payment acceptance and merchant acquiring business of JPMorgan Chase & Co. and has more than 4,000 global employees.Accomplishments: - Wrote and developed presentations, talking points, video scripts, and other communications for senior executives, including line of business CEO. - Planned and executed employee engagement activities, including global town halls, webcasts, site visits, leader meetings, and recognition events, including an 11-city road trip for Summer 2017.- Led the planning and agenda/content development for Merchant Services Senior Leadership Meeting that resulted in 100% satisfaction rating.- Oversaw monthly meeting for top 200 leaders, including the development of the monthly agendas and CEO talking points, coordinating speaker presentations and project manage the meeting logistics. - Developed communications strategy for employee ideation challenge, resulting in more than 160 ideas to improve employee experience, 880 comments, 3,000 likes, and 13,000 views.- Managed summer intern, including hiring, and overseeing work content and performance discussions.

Assisted with the development and implementation of a communications strategy for new Chase Commerce Solutions line of business (now Merchant Services) and supported ongoing initiatives for Chase Card Services.Accomplishments:- Co-led the first-ever Chase Commerce Solutions Senior Leadership Meeting, concluding with the line of business' first-ever Global Employee Town Hall. Both meetings received greater than 90% satisfaction ratings.- Managed monthly Leadership Forums for Commerce Solutions top leaders, including developing agendas, preparing talking points for leadership, and managing call logistics. - Developed communications strategy for Anti-Money Laundering and Foreign Language Controls policies.- Provided internal and external communications support for Delaware Volunteer Leadership Group.

- President, July 2012 - July 2014- One term as Vice President, Electronic Communications- One and a half terms as Director, Placement Services- Two terms as Co-director, Golden Triangle Awards

Supported communications strategy development and implementation for transformation of Technology and Operations business unit, ensuring enterprise alignment to messaging, business strategy and goals across multi-site operations. Results:- Managed executive transition including launch of blog, quarterly video message series and monthly intranet messages- Developed and executed town hall strategy to introduce new senior executive, including introductory visits to 22 locations in less than three months - Managed 13-site listening tour and companion survey, resulting in more than 350 pages of verbatim comments and 90-percent satisfaction rating by participants- Developed and managed content strategy for business unit internal online collaboration platform- Managed communications schedule for organization-wide Employee Appreciation Week, impacting more than 14,000 employees at locations throughout the footprint- Led business unit intranet content editorial board

Implemented employee communications and recognition strategies for global Nuclear Services business unit.Results:- Launched online newsletter for 5,000 global Nuclear Services employees, averaging more than 18articles monthly- Created and implemented global employee communications campaign to support launch ofOperational Model handbook- Planned and event managed regional awards luncheon recognizing top technical achievements- Managed design, production and distribution of quarterly "Voice of the Customer" and bi-annualHuman Performance/Safety posters- Wrote and edited announcements regarding business successes for internal and external audiences- Completed Nuclear Energy Institute’s Fundamentals of Nuclear Communication training program

Supported internal and external communications for vertically integrated television manufacturing facility with increasing responsibility over eight years.Results:- Assistant editor of bi-monthly plant newsletter mailed to more than 2,500 employee homes and main writer for local stories for national Sony employee publications- Coordinated and developed content for quarterly all-employee production meetings- Led cross-functional communications initiatives, including local introduction of eProcurementSystem and development of a chlorine safety video for community awareness campaign as requiredby Pennsylvania DEP- Chaired local Community Involvement Council and built relationships with non-profits and othercommunity partners to develop award-winning community involvement programs, including:$250,000 United Way campaign, America’s Promise volunteer opportunities, adopt-a-schoolscholarship program, divisional blood drives and other initiatives- Launched, wrote and managed blog for plant executive- Responsible for planning and execution of company events, including: 10th Anniversary Gala withhonored guests such as then Pennsylvania Governor Tom Ridge and the president of SonyElectronics; annual picnic attended by more than 7,000 employees and family members; and jointpress conference among Sony, American Video Glass Company and the Environmental ProtectionAgency- Served as lead contact for media inquiries on community affairs and school outreach initiatives and as back-up media contact when Senior Manager was not available for comment- Wrote executive biographies, speeches, blogs and other communications to employees- Served as local contact for coordination of national media launch of Sony's new SXRD-HDTelevisions- Managed upgrade of closed-circuit television system, coordinated content and trained editors- Directed and managed work content for departmental administrative assistants and summer interns