Mary Maini Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Engaged in advising a transformative program aimed at enhancing customer satisfaction and improving customer and health outcomes for a regulatory body. Responsibilities include guiding the development of a comprehensive future digital service design model covering claims management, remuneration structures, reporting mechanisms, risk, and compliance. Collaborating with external providers to deliver the strategic operating model.

Sydney, New South Wales, Australia

Reporting to the Chief Executive Officer with 8 direct reports and approximately 550 staff with further 2000 from strategic outsourced providers. The key focus was on the establishment of the Workers Compensation and Sporting Injuries division with end-to-end accountability for the development of the division’s strategy and business results. Was fully accountable for the Chief Medical Office, Prevention and Education, Customer Policy and Innovation, Pricing and Underwriting, Claims, Strategic Partnering, Strategy Planning and Delivery. The Chief Medical Office and Prevention and Education business units support other Divisions across icare in matrix leadership model.

Sydney, Australia

Reporting to the Chief Executive Officer and leading a team of 6 direct reports and approximately 150 staff. Following the largest reforms which impacted every road user in NSW, the key focus of the role was to successfully transition to a new regulatory and supervision model by transforming the way the regulator monitored and regulated the performance of insurers. In addition, was responsible for leading and developing the strategy for the prevention, monitoring and performance of all insurers and all players in the NSW community to keep insurance premiums affordable, the NSW motor accident scheme sustainable and create a regulatory framework to incentivise innovation across insurers and promote competition. Further, had a mandate to ensure injured people were receiving the best care and support by insurers.

363 George Sydney

Reporting to the Chief Operating Officer leading a team of 8 direct reports and around 400 staff. Operating is an environment with both tight margins and strong regulatory oversight, the key focus of the role was to manage the performance of the claims operations (approximately $2.5billion in liabilities), implement a consistent claims service philosophy and standards across TAL’s customer groups.In addition, the business needed to improve processes to remove duplication across the claims department, leverage best practice and create a consistent experience in an environment where each segment was previously siloed and with matrix responsibilities to product line owners. Further challenges included the establishment of the necessary servicing, reporting and governance requirements to ensure adherence to the newly created Life Insurance Industry Code of Practice.

Sydney, Australia

Reported to the Executive General Manager, Direct Insurance with 6 direct reports and a team of 65 responsible for the largest market share across compulsory third-party insurance in Australia with close to 2 million customers. Managing approximately 10% of IAG’s total gross written premium pool ($950million to total of $9,779million) and the oversight of the performance of the portfolio which contributed at a minimum $150million of profit per year. The key focus was on transforming the product, distribution, market and pricing strategy to return to target profit levels.Was accountable for product development and pricing, underwriting, policy /scheme design, prevention strategy, sales and distribution and operations.

Sydney, Australia