Mary Mathieu Email & Phone Number

Austin, Texas Area

Responsible for agents adherence, schedules/attendance, and workflow. Ensuring the team knows their Channel Assignments but updating them throughout the day. Also delegating jobs and assignments. Working with the client closely on Social/Email updates. Doing quality assurance forms for agents to ensure all agents understand their work progression is on par with what the client wants. Working with agents on packages and improvement plans. Meeting with agents weekly to continue their improvement with their KPIs. Working with other supervisors on event projects with the account to improve morale on the account.

Austin, Texas

Worked on HBO NOW/Max, WWE Network, and NBA. Responsible for ensuring customer satisfaction by handling questions related to the app via social media, phones, and emails. Helping customers’ technical issues and giving them the appropriate steps over the platforms of Facebook and Twitter. Helping customers with their profiles and locked accounts. Answer customer telephone calls regarding existing accounts. Make requested policy and account changes. Respond to questions and concerns about service, and escalate calls appropriately. Help with customer’s technical issues and walk them through steps to get the device working again.

Round Rock, Tx

Organizing/managing kitchen prep list and line, leading expo/Chef during open hours, help make new dishes for menu, training and managing new employees, overseeing bakers and pastry chefs

Hoover, Al

Customer service, sold memberships, managed schedules of other sales associates and therapists, head trainer of new sells team, over saw cleaning duties, dealt with cancelations and upset clients.

Gadsden, Al

Managed back of house employees, made schedules, trained new employees, made all cakes and pastries for the day, did inventory of freezers and pastries, took orders, clean the bakery thoroughly

Diploma, Baking And Pastry Arts/Baker/Pastry Chef

High School Diploma