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Localization program manager in the tech sector.Leading up to this point, I've spent over 20 years in the localization industry in many roles - translator, vendor project manager and client-side project manager. I'm passionate about the unique challenges localization poses and the ways all sizes of companies can overcome them.
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Program ManagerOkta Apr 2021 - PresentSan Francisco, California, Us● Program management on both international and federal projects for Customer Support. - Launched Japan customer support function (hiring, process creation, deployment of localized support microsite) - Launched APAC customer support team (hiring/training, process creation, systems work)● Launched two certification exams in Japanese with Certification team.● Creation of terminology and localization processes for Customer First teams, ongoing education effort on localization best practices.● Leading collaboration across multiple localization teams to create company-wide terminology and processes, and provide education to teams entirely new to localization. -
Localization Program ManagerUber Oct 2019 - Sep 2020San Francisco, California, UsProgram management for support-related content at Uber, both internal- and external-facing. My role involves collaboration with stakeholders to determine program priorities; budget and metrics reporting; and cooperation with my larger localization team to optimize our processes and tools.Achievements:● Worked with colleagues in language quality and tools to develop cost-efficient, streamlined workflow to add a new language● Found savings of $50K/quarter in my program area by identifying unnecessary translation efforts● Further refined an internal translation review process to speed turnaround, clarify results, and improve satisfaction among stakeholders -
Localization Project ManagerGoogle Nov 2017 - Oct 2019Mountain View, Ca, UsCross-functional collaboration to define localization strategy, create operational timelines, enhance linguistic quality, and clarify and optimize localization processes. Projects include country and feature launches, international product naming, linguistic testing, research, and ongoing translation process management and refinement for YouTube. ● Coordination of offshore team for YouTube localization● Led localization efforts for 32 successful international launches for YouTube Music and YouTube Kids● Creation of testing calendar to clarify area needs and product history to understand future localization needs● Created product area documentation on tools and processes to address effects of churn among internal and external stakeholders● Previously managed localization projects for Google Home and Made by/for Google products -
Translator, EditorFreelance 1998 - 2019Translator for French (France) and Spanish (Spain) to English (US). Translate for games, IT, legal, medical, culinary fields. Proofreader and editor (FR>EN and ES>EN).● Major clients include: Bic, BNP Paribas, Institut Pasteur, Médiamétrie, Michelin, Orange, Société Générale● Translated in-game text for “Jeune Styliste” (Ubisoft) and “Fan Attack” (MTV), game development docs and script for “Deadlight” (Microsoft)● Managed one-off translation projects for software start-ups, independent visual artists
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Localization Project ManagerVenga Global 2017 - 2017San Francisco, Ca, UsProject management for set of clients at language service provider, involving translation and interpreting services across range of industries. Management of discrete projects as well as refining processes and client strategies to improve quality and turnaround time. Account budget responsibility.● Oversaw complex client review process and language lead program for 6-8 languages● Documented language lead program for use in other client accounts at Venga● Managed 800K-word project in 2 languages in strict timeline for translation technology researcher● Trained linguists on use of new computer-aided translation and QA tools -
Localization Project ManagerAcclaro 2012 - 2014Boston, Massachusetts, UsEnd-to-end project management (from creating estimates to linguist recruitment to delivery) for clients in variety of industries: cosmetics, publishing, financial services, consumer-facing cloud services● Won back client work and increased their business through enhanced account management● Managed 5 successful country launches for cloud storage client within 6 months of managing account● Created company documentation for specialist tools used by internal and external resources
Mary Mcarthur Skills
Mary Mcarthur Education Details
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Oberlin CollegeHistory -
University Of MichiganComparative Literature
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Université Des Sciences Humaines De Strasbourg (Ushs)French Language And Literature
Frequently Asked Questions about Mary Mcarthur
What company does Mary Mcarthur work for?
Mary Mcarthur works for Okta
What is Mary Mcarthur's role at the current company?
Mary Mcarthur's current role is Program Manager.
What is Mary Mcarthur's email address?
Mary Mcarthur's email address is mm****@****ber.com
What is Mary Mcarthur's direct phone number?
Mary Mcarthur's direct phone number is +141573*****
What schools did Mary Mcarthur attend?
Mary Mcarthur attended Oberlin College, University Of Michigan, Université Des Sciences Humaines De Strasbourg (Ushs).
What are some of Mary Mcarthur's interests?
Mary Mcarthur has interest in Interactive Software Development, Languages, Emerging Markets, Economic Sustainability, Educational Game Development, Bilingualism, Endangered Languages, Travel.
What skills is Mary Mcarthur known for?
Mary Mcarthur has skills like Translation, Technical Translation, Proofreading, Localization, Foreign Languages, French, Multilingual, Linguistics, Language Services, Globalization, Editing, Project Management.
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