Mary Mccoy Email and Phone Number

Executive Coaching, consulting, leadership development and advisory services to drive and foster maximum growth for corporate and individual clients. • Delivery of customized strategic plans that help leaders identify their best skills, utilize them more fully and become more successful at leading high performing teams. • Advisement for executives in negotiating critical career and life transitions by working through both “Mindset” and “Mechanics”. Discovery of what type of job/life will be most meaningful combined with the advice on how to obtain that job/life. Special focus on advising newly promoted VPs on adjusting to their new role in leadership and helping Directors improve their skills to be more likely to be promoted to the Vice President level. • Working with individuals and their leaders to reach specific performance improvement goals.• Facilitate leadership development training at Empowerhouse Leadership Consultancy. Training both individual and corporate senior executives in methodologies to improve “Behavioral Intelligence”.Certifications include PCC (Professional Certified Coach) from the International Coaching Federation (ICF); The Leadership Circle (TLC) Profile Certification; Certified Professioal Co-Active Coach (CPCC) from the Coaches Training Institute (CTI) and Trained Facilitator from Empowerhouse Leadership Consultancy. By combining my perspective gained from my long successful business experience with my ability to truly understand each individual client’s situation, I am able to help people navigate through difficult situations and transitions.

Worked at the highest levels of the company to create strategic alignment on the positioning and pricing of innovative products around the globe for a portfolio totaling over $4B. Demonstrated global capability in oversight and roll out of multinational initiatives including Latin America, Europe, the Middle East and Asia Pacific regions. Known at HPE for my ability to take products from infancy to maturity by building and executing a strategic growth plan, while also providing the scalable infrastructure and employee culture to support sustainable revenue growth. Key accomplishments:• Created a viable long term strategy around multivendor services for HP’s global sales force by constructing worldwide strategic alignment that showed how HP could leverage multivendor services to enhance their overall market share for servers and services. Implementation of this strategy led to 350% growth in one year and multiple years of sustainable growth thereafter.• Grew HP’s Worldwide OEM (Original Equipment Manufacturer) technology services business from $80 million to $330 million in three years by creating strategic alignment with the server division and creating a methodology to make HPE maintenance services portable around the world. Built the worldwide infrastructure, delivery capability and supporting culture in all regions to sustain continued growth.

Delivered above market growth rates in the services portfolio. Achieved four years of double digit growth and increasing profits in the Customer Education business. Exceeded all customer satisfaction and employee engagement targets. Executed several integrations associated with M&A activity from the broader HP. Developed broad knowledge of Learning Management Systems and adult learning technologies.

Reduced operational expense while improving employee morale and customer satisfaction in the delivery of Technical Education to HP customers. Restructured the sales and marketing teams to exceed quota and grow the business. Drove innovation of remote learning technologies.

Grew the consulting business from $2M to $8M in two years while increasing profits. Created an innovative financing strategy that allowed HP to secure the hardware infrastructure business for the emerging internet business at AT&T, formerly BellSouth. Provided significant improvements in performance and delivery on client software development contracts by implementing key components of the Capability Maturity Model (CMM).

Designed and led the restructuring and integration within HP of Level 3 support from the Business Units to the Call Centers for multiple products in all regions of the world. The pivot led to higher customer satisfaction, faster response times and better information flow on key product features and improvements. Built a team of engineers and invented the Business Escalation process to handle worldwide problems across multiple technologies that resulted in improved quality, faster response times and reduced time to resolution.Led all project management for implementation of new services and product support planning for all new products introduced by HP divisions. Key member of the team that led to ISO 9000 certification for the North American Call Center.

Transitioned HP support from the field to a central call center and built the team from 10 to 40 engineers in one year. Developed a real-time call assignment system that matched incoming workload with engineer skill sets, interests and workload that resulting in faster response time, higher employee satisfaction and increased customer satisfaction.