Mary Gibson, Pmp Email & Phone Number

Raleigh, North Carolina, United States

Round Lake, IL

Lead the team responsible for Global Technical Training and Customer Satisfaction. Created and lead the team responsible for representing the business requirements for the technical service organization. Responsible for the multimillion dollar program to implement a global service system and business process to 2000 engineers.

Buffalo Grove, IL

Project manager and liaison to Global Information Technology on behalf of the Global Technical Services business. Business project manager for validated implementation of Siebel CRM and advocate for the business with Information Technology for all systems used by Global Technical Services. Corrective and Preventive Action owner.

• Managed teams that provided client desktop and general infrastructure support for geographically designated regions of the world including the central United States, western United States & Mexico, and Europe. My teams.
• Built teams varying in size up to 65 individuals and 5 managers. Recruited, coached and developed individuals to create a talent pool and was able to promote from within all the way to the director level.
• Managed… Show more Managed teams that provided client desktop and general infrastructure support for geographically designated regions of the world including the central United States, western United States & Mexico.
• Managed budgets of $6,000,000 in expense and $10,000,000 in capital per year within budget while maintaining customer service even in times of constrained resources.
• Managed the life cycle of the employee workspace services
• Facilitated enterprise IT response to Hurricane disasters in FY 2006.

• Responsible for infrastructure support across the United States including 120 owned sites with 7500 clients and 1500 remote clients. Management of 45 information technology employees (including 5 managers) and.
• Engineering and support the desktop/laptop platform
• Engineering and support the distributed file and print servers
• Support the remote sales organization including sales meeting support
• Implementation of new LANs and… Show more Responsible for infrastructure support across the United States including 120 owned sites with 7500 clients and 1500 remote clients. Management of 45 information technology.
• Implementation of new LANs and infrastructure engineering

• Responsible for certification of software distributed to centrally supported LAN platforms.
• Software was certified for all desktops, laptops and servers ensuring quality implementation and minimizing the impact to the clients.
• Over 200 applications certified and distributed to more than 200 servers and 8000 desktop/laptops allowing the installation of authorized software by the client.
• Teams also created the builds for Microsoft Office products, ran the technology… Show more Responsible for certification of software distributed to centrally supported LAN platforms.
• Teams also created the builds for Microsoft Office products, ran the technology Project Office, and did technical writing. Show less

• Managed corporate implementation of Microsoft Office and maintained strong working relationship with key Microsoft support personnel.
• Team Leader for development and installation of VB3 based Expeditor Notes. Completed ahead of schedule and 20 percent under budget.

• Major systems responsibilities included Pipeline Visibility with 856 ASN, Purchasing, Forecasting and Variable Review. Participated in the creation of Baxter Quality Award submission for the Distribution Division.
• Projects included LAN support / development, repair parts system, diagnostic expert systems, and a laptop based field engineer system distributed to 415 field engineers.

Led development and implementation of MRP, Inventory Control and Shop Floor Control for plant based RPG III systems.

Education record

Bachelor Of Business Administration, Information Analysis & Design, Quantitative Analysis (Production Operations Managment)

Certificate, Artificial Intelligence