Mary M Goode Email and Phone Number

Site Reliability Engineering Strategy & Enablement. Manage SRE Program Delivery and Process Engineering.

SDLCSubject Matter Expert, responsible for streamlining existing technology processes, driving procedure and control creation, defining technology requirements, and guiding enterprise change management practices. Led cross functional teams in process mapping. Created new and helped evolve existing capabilities. Collaborated with stakeholders to develop integrated strategies for improvements and implementations aligned to product roadmaps.Leveraged opportunities to automate SDLC processes and controls utilizing enterprise tools and industry best practices to ensure compliance.Communicated end-to-end strategies for service transition to ensure all SDLC prerequisites and dependencies were identified and included in transition plans across all impacted work streams.Developed and Implemented the new Enterprise Maintenance & Minor Enhancements (MME) process with intake in ServiceNow Service Catalog enabling automated workflow and enterprise visibility to this large volume of work, successfully addressing regulatory compliance issues.

Quality Engineering & SDLC, MUFG Union Bank, N.A.Built and Managed a team of highly skilled Project Test Managers coordinating, documenting, guiding, representing and delivering quality testing services.Developed standard processes and procedures, including evaluating testing performance with full feedback loop.Worked closely with the business, project management and development teams, enabling decision support for applications to efficiently and effectively enter the production environment.Implemented improvements in SDLC process, scripts, tools and infrastructure, enabling better test management of applications ensuring the client did not incur brand damage, loss of business, financial impact or litigation due to gaps in regulatory compliance.Worked with Process Owners in Operations & Technology to drive process improvements, developed controls and ensured deliverables were compliant with regulatory requirements and bank policies as well as provided governance over the end-to-end Software Development Lifecycle.

Managed team of 38 DB2 Database, Cognos and DataStage developers and technical support resources, designing, implementing, testing and delivering operational, service level agreement / objectives, on demand / ad hoc and custom reporting.•Provided integrated, innovative global cost-effective reporting and information delivery solutions by working closely with account teams, clients, requirements analysts, architects, data scientists, developers and engineers, enabling decision support for accounts to effectively manage business.•Implemented improvements in process, software components, scripts, frameworks, tools and infrastructure, allowing better management of accounts status via management, operational and service level performance reports.

Led team of 30 IT Architects and IT Specialists, designing and delivering tools, monitors, dashboards and alerts across all production and pre-production environments (23K+). Collaborated with application architects and developers, system, network and product engineers in designing integrated monitoring and alerting solutions.• Avoided issues and troubleshot outages when occurred by focusing on effective creation of end-to-end system performance and reliability monitoring and providing data and alerts.• Developed innovative global cost-effective tools, monitors, dashboards and alerts based upon automation developed, efficiently and effectively managing business.• Enhanced application performance and reliability by working with technical and business teams to implement improvements in process, software components, scripts, frameworks, tools and infrastructure and to build and implement automation of monitoring and alerting solutions.• Improved cost of practice by delivering process improvements, automation and other efficiencies, saving ~$240K per year for single service.• Increased overall system availability 15% within 3 months, improving availability from 83% to 98%, by developing and implementing systems management best practices.

Directed implementation and support of Enterprise Systems Management solutions, both monitoring infrastructure and software for end-to-end global business applications. Led team of 16 IT Architects and IT Specialists as well as 10 offshore resources. Managed 7x24 availability and support of infrastructure agents, monitoring and automation for ~23K servers globally.• Managed project life cycle across multiple groups from engagement to implementation, including acting as subject matter expert for requirements gathering, building and maintaining documentation, meeting coordination and facilitation as well as work flow management across operations organization.• Oversaw resource bandwidth, led coordination, creation, testing and deployment of new automation and monitoring tools and configurations, as well as integration of 3rd-party monitoring software.• Increased capability of IBM’s delivery and availability of customers’ products and services by collaborating on development of new processes and procedures for IBM operations.• Implemented new role-based team structure, augmenting processes and procedures to best utilize skill sets of each team member, driving improved automation and custom monitoring solutions that resulted in highest customer availability and capability ever achieved.