Senior Sales And Customer Experience Specialist
Greater Denver Area
Product Development/Custom Design- guiding production of individual client's custom design jewelry projects through process of brainstorming, CAD design, modeling, and production. Brand focused product development for various standard styles and signature collections.My attention to timelines, precise ordering, focus on ethical production, and dedication to an exceptional customer experience has lead to consistent 5 star reviews on review sites such as Yelp, Bizrate, and various social media platforms. Utilization of Netsuite CRM systems, LiveChat, Excel, Word, and Outlook to maintain communications with clients and colleagues. Mission Focus- supporting the communities most impacted by the diamond industry and fostering change to ensure fair labor practices, environmental standards, safe working conditions, and consumer awareness of materials impact. Fundraising efforts and 5% company Give Back program has successfully built and is maintaining the Brilliant Earth Mobile School in the DRC.