Mary O'Connell Email & Phone Number

Ireland

Ireland

I assist companies to improve their business processes to better serve their clients. My expertise spans financial management, project management, customer service, order to cash, transformation, innovation and change management. I partner with executive management teams to assess current processes, working with with key clients to:Develop StrategyDesign.

UK And Ireland

Direct overall functions and activities associated with bottom-line accountability of budget, including P&L and expense management for UK and Ireland. Administer all aspects of the working relationship with clients in automotive, utility, financial services, and telecommunications space from two sites in Ireland and three sites in the UK. Supervise.

Dublin Ireland

Assumes full responsibility for Client delivery in both the BPO and closed Debt Collection space.Achieved bottom-line results by increasing 10% yearly revenue growth in Ireland. Commended by senior management, won credit management team of the Year Award in Dublin 2016 as well as nominated and achieved Gold Award winner for people management in.

Kraków Area, Poland

Leveraged astute analytical capabilities and perceptive operational requirements for spearheading formation and stabilisation of new site, while ensuring to embed the Arvato culture and values in Krakow. Rendered impeccable management expertise to supervise comprehensive P&L accountability and holistic endeavours of service delivery within Krakow site..

Dublin

Arvato Financial Services (BPO) - DublinGlobal Operations Manager OTC/EMEA Fin Ops Centre LeadManaged Billing, Customer Service, Cash Applications, Business support, Credit and Collections in EMEA with global responsibility for Credit and CollectionsLed a diverse team of 180 staff globally across numerous sites, delegated work tasks, and oversee.

Co Laois

Returned to Ireland from Australia in 2010 – worked for the family business for 8 months before starting with Arvato Financial Solutions

Sydney, Australia

Sydney, Australia

Managed up to 120 staff. Built high performing, motivated teams and provided customer service leadership.Achieved business focused results leading to a decrease in DSO of 10 days, a reduction in bad debt expense from 1.1% of revenue to.5% and a reduction in debt greater than 90 days from 20% to 8%.Initiated and led the implementation of a new collection.

Sydney, Australia

KEY ACHIEVEMENTS Achieved reduction in SL from 4 days to 2 days in first two weeksHired and trained 60 new AO’s (building team to 150) to allow for product release and pricing enhancements.Successfully managed a multimillion dollar budget.Created an engaging work environment with staff wanting to come to work.Created a new and efficient team structure for.

Sydney, Australia

KEY ACHIEVEMENTSImplemented appropriate credit and collection rules that govern the industry, which led to the reduction of debtors’ days from 102 to 36, a market leading result within the Telco environment.Reduced over 90 day balance from 18% to 5%. This was achieved by training the staff on the art of dispute resolution and negotiation skills.Reduced bad.

Education record

Final

Activities and Societies: Debate team, school prefect, choir, basketball. Several accounting, financial, management, customer service.