Defining business strategies and organizational policies in compliance with company's business objectivesSetting-up, managing and improving standards and procedures within the departmentManaging a support team to provide 24x7 support to Managed Service CustomersImproving processes and implementing automation to reduce the cost of delivery and improve clients' experienceEnsuring best work practices are well defined and operational activities are secured with minimal disruption using technology to improve efficiency Linking with the sales department to win new business and increase salesManaging vendor relationships and coordinating vendor selectionProviding input into the company strategy

Creating a new department for project management, product management and software development and integrating it into the company structureDefining the strategy and leading the design and implementation of project management, product management and software development methodology, standards and tools to drive the successful delivery of projects and productsManaging inter-dependencies and coordination across projects to ensure that project deliverables, risks and issues are effectively communicated between stakeholders and that performance indicators are monitored and evaluatedDefining business strategies and organizational policies in compliance with company's business objectivesLeading a portfolio of projects and products including budgeting, planning and executionDriving the decisions regarding the priorities and timing of projectsProviding guidance to support pre-sales and post-sales processesLinking with the sales department to win new business and increase sales

Developing a solid and trusting relationship between key clients and companyManaging communication between key clients and internal teamsStrategic planning to improve client resultsNegotiating contracts with the client and establishing a timeline of performanceEstablishing and overseeing internal budgets with the company and external budgets with the clientWorking with technical teams from other departments dedicated to the same client account to ensure the highest quality of deliverables are being produced and delivered and all client needs metCollaborating with the sales team to maximize profit by up-selling or cross-sellingPlanning and presenting reports on account progressExecuting Client deliverables within time/quality/cost parametersAnalyzing client data to provide customer relationship managementExpanding relationships and bringing in new clients

Setting objectives in line with organisation needs, which include scope, content, timelines and budgetPlanning and coordinating activities to meet the targetsLeading and motivating project teamMonitoring the work to make sure it is on time and within budgetCoordinating the work of the team and delegating tasks where appropriateMonitoring sub-contractors to ensure guidelines are maintainedIdentifying and managing risks to ensure delivery is on time, as well as setting contingency planningImplementing changes throughout the projectOverseeing the accounting, costing and billingReporting regularly to management and stakeholders

Managing the ICT resources of the institution and of all the subordinated institutions.Setting-up and implementing the ICT strategy at metropolitan level.Preparing the local budget and searching for new financing solutions to develop the metropolitan Healthcare IT.Coordinating and managing the involved resources in building the metropolitan IT architecture for implementing a high level of quality of ICT for Healthcare in local hospitals, as well as building a managerial dashboard for decision taking and conceiving the centralized strategy.

Implementing Hospital Manager Suite v2.x, v3.xTechnical Support Coordinator EHR - MedipediaInteracting with clients to understand their business needs and prioritiesHandling client communications timely and effectivelyProviding daily support to address client requests and inquiriesProviding training to users, power users and administratorsResolving client issues promptly and accuratelyRecommending workflow improvements to ensure client satisfaction

Managing hardware and software architecture.Ensuring efficient and functional data collection system. Ensuring efficient functioning of the procurement process through electronic auction.Building clinical, financial and administrative data reports for the Management dashboard.Ensuring functionality of all hardware and software resources on a low budget.