Mary Pollock Email and Phone Number

I actively engage current and prospective members in consultative discussion to build rapport and credibility allowing me to fully understand their needs and find creative solutions to help them achieve their financial dreams. In 2014 I was able to achieve 115% of my loan production goals, achieve 4.85 on customer satisfaction surveys and an average 4.87 products/services per member. I review new and existing customer’s account financials, credit related and account information to… Show more I actively engage current and prospective members in consultative discussion to build rapport and credibility allowing me to fully understand their needs and find creative solutions to help them achieve their financial dreams. In 2014 I was able to achieve 115% of my loan production goals, achieve 4.85 on customer satisfaction surveys and an average 4.87 products/services per member. I review new and existing customer’s account financials, credit related and account information to recommend credit limit, mitigate risk, and foster an ongoing relationshipComprehension of bank regulations, standards and rules to ensure adherence to bank policies and procedures. I actively seek out information from members and peers to identify opportunities for new products and services and help identify and implement process improvement initiatives to drive member satisfaction and growth within the company. Show less

•Actively engaged customer in conversation and assisted in the selection of merchandise and increasing average dollars per sale. •Expertly handled client problems, answered general inquiries, and complaints. •Operated computerized point of sales cash register, including the accurate entering of sales information; receiving payments for products, processing credit card transactions; making correct change; processing refunds, exchanges and voids; and issuing gift certificates and credit… Show more •Actively engaged customer in conversation and assisted in the selection of merchandise and increasing average dollars per sale. •Expertly handled client problems, answered general inquiries, and complaints. •Operated computerized point of sales cash register, including the accurate entering of sales information; receiving payments for products, processing credit card transactions; making correct change; processing refunds, exchanges and voids; and issuing gift certificates and credit slips.•Actively maintained the store appearance including keeping the merchandise neatly organized and attractively displayed, dust and clean shelves regularly, fold and arrange merchandise to maintain the highest level of visual presentation. Show less

Branch staff development, training and overall direction, coordination and evaluation of all department employees. Branch Operations and compliance with banking regulationsResponsible for hiring, coaching and mentoring employeesEnsure members are promptly and professionally served.Acts as a Loan Officer, processing and approving member loansOversees the provision of a full range of services to members and prospective members

Provides crisis intervention and assistance to victims and/or their families, including telephone counseling; assesses the victim’s immediate safety needs and helps victims and witnessesdevelop a safety plan when appropriate.Develops and maintains relationships with community agencies in an effort to collaboratively respond to domestic violence for people with disabilities and elder abuse cases; attends regularly scheduled meetings; conducts community outreach and education programs… Show more Provides crisis intervention and assistance to victims and/or their families, including telephone counseling; assesses the victim’s immediate safety needs and helps victims and witnessesdevelop a safety plan when appropriate.Develops and maintains relationships with community agencies in an effort to collaboratively respond to domestic violence for people with disabilities and elder abuse cases; attends regularly scheduled meetings; conducts community outreach and education programs relating to domestic violence on a time available basis.Maintains monthly and yearly statistics on cases of domestic violence, including documentation on case files for grants and agency reports Show less

Responsible for providing Human Resource related services to clients regarding Leave of Absence (LOA) services. I communicated with Line managers and Human Resources representatives for matters relating to Leave of Absence policies and procedures. I interfaced with Business Line Managers, Human Resources professionals, Third-Party vendors, and employees on Leave of Absence to ensure compliance with all legislative guidelines and client corporate policies. Served as the principal point of… Show more Responsible for providing Human Resource related services to clients regarding Leave of Absence (LOA) services. I communicated with Line managers and Human Resources representatives for matters relating to Leave of Absence policies and procedures. I interfaced with Business Line Managers, Human Resources professionals, Third-Party vendors, and employees on Leave of Absence to ensure compliance with all legislative guidelines and client corporate policies. Served as the principal point of contact for answering LOA related questions, and client inquires via phone. Show less

I was responsible for all sales activities for consumer sales teams. Developed and implemented agreed upon Marketing Plan which met both personal and business goals of expanding the customer base. I collaborated with sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.

I planed, organized, implemented sales programs for the consumer organization. Planned and was responsible for achieving overall sales objectives for a sales center.

Initiates and drove process improvement within channel marketing teams to create efficiencies. I was a liaison to sales team for functions such as ataff meetings and communication. I provided executive summaries and presentations to director and leadership team.