Mary Ricci Email and Phone Number

Served as key member of US/Asia Pacific (APAC) Digital team accountable for providing 24/7 support to over 10,000 computer systems running chase.com and Chase Mobile. Ensured high level of functionality, reliability and stability of integrated systems by maintaining IT infrastructures and operating systems, overseeing implementation and maintenance of computer network systems, troubleshooting technical issues, assisting with proof of concept installations and tests, delivering infrastructure enhancements on time, and collaborating with cross-functional team in coordinating rotating shift schedule. Provided support to database platforms, application platforms and reporting platforms; troubleshot security and access problems for applications, defined system requirements, evaluated and solved system and network problems, oversaw maintenance and performance tuning of servers, and ensured efficient day-to-day operations.

Effectively supported Global Business Document Technology Team (GBDT) programs in 24/7 environment, empowering division to easily ship and track documents. Built, monitored, and safeguarded highly reliable systems that process 4 million mail pieces each day through 5 global print centers; played key role in preventing costly government fines of $40 per mail piece by maximizing system performance to ensure timely mail dispersion. Acted as point of contact for server requirements, communicating effectively among server builders/testers. Collaborated across document creation, inventory management, and government reporting groups. Provided status updates. Primary point of contact facilitating maintenance movement throughout technical resources and line of business. Troubleshot interface problems affecting applications, databases, and servers. Quickly resolved and documented issues, leveraging staff expertise and reference documents for best results. Assessed permanent solutions in test and production environments. Patched, connected, and maintained servers to ensure full up-time. Moved print jobs between levels when errors occur, re-ran reports as needed, and ensured job schedulers ran properly. Supported DB2 database servers, ran queries, and gathered data for report fixes. Migrated application and database servers across data centers for disaster recovery and sustained resiliency testing.

Maintained and strengthened systems for Production Support Team that encompassed 17 resources located throughout the United States, Philippines, and India. Installed and configured software and hardware while supporting 500 servers spread between multiple data centers. Optimized up-time of systems dedicated to driving performance of internal/external websites. Supported/upgraded database servers and performed platform migrations. Optimized storage systems attached to servers with Symmetrix Remote Data Facility (SRDF). Improved problem resolution by training internal and off-shore team members. Recommended fixes for technical issues and instituted corrective procedures. Corrected issues that could not be resolved by Level 1 team.

Ensured the highest levels of system functionality for 24/7 Production Support Team consisting of 6 resources in the United States. Installed software updates, configured hardware, and supported 300 servers across several data centers with multiple applications per platform. Provided Level 2 support to AIX POWER5, Solaris, and HP servers in Mellon’s infrastructure, enabling internal customers to quickly complete money transfers. Maintained Internet mail connectivity, managing filters for blocked sites and email. Worked effectively with hardware/software vendors to resolve technical issues and replace components.