Mary Charvoz Email and Phone Number

- Focused on external worker (non-U.S. Bank employees) delivery, program optimization and stakeholder relationship management within Technology - Attract and maintain top quality contractors globally, enhance the onboarding experience, and mitigate risk by using market drivers, benchmarking tools & industry standards- Robust vendor partnership management in technology vertical of temporary staffing program- Rigorous taxonomy & rate card management- Product management of VMS and industry benchmarking tools

- Contributed valuable insights into statement of work and temporary staffing programs for technology, specializing in analytics to enhance vendor utilization and system efficiency.- Conducted strategic gap analyses to identify opportunities for cost savings and program optimization, providing key recommendations based on comprehensive analytics.- Collaborated closely with Vendor Management System (VMS) teams, utilizing expertise in data analytics and reporting to support informed decision-making and enhance the overall effectiveness of the programs.

- Review company processes and document current state Standard Operating Procedures- Recommend and update policies and procedures to improve internal operational performance- Collaborate with executive management to enhance workflow and cross-departmental engagements- Contributes to team effort by accomplishing related tasks as needed- Maintains quality service by establishing and documenting organization standards

Client Focus - Thomson Reuters. The Engagement & Inclusion Talent Lead is an onsite Thomson Reuters representative who ensures contingent workers have an optimal experience from initial contact and throughout the entire assignment. - Build contractor engagement and redeployment strategy - Build referral strategy from current Direct-Sourced and payrolled headcount - Drive contractor/worker engagement during assignment - Ensure overall satisfaction of contractor engagement from both Thomson Reuters stakeholders and TalentNet contractors

Client Focus - Thomson Reuters- Major Projects: VMS (Fieldglass) release and implementation into Canadian and UKI market, freelancer transition, driving efficiency in TR/TalentNet intern program, SOP review and creation- Training of Hiring Managers and Payroll Supplier on contingent labor process and Fieldglass- Create and leverage FG operations reports for trend analysis and audits- Determine gaps/risks and provide solutions for the external workforce and Direct-Source program - Development and documentation of standard operating procedures (SOP)- SharePoint Administration - create and manage SharePoint Lists, Flows, PowerApps, Pages- Reduce e-mail overhead through streamlining and automating - Create and maintain records in Fieldglass- Ensure contingent labor program success and to provide early mitigation of issues

DISYS offers placement services across the full range of business operations: Accounting, Administrative, Banking, Business Development, Call Center, Customer Service, Finance, HR, Insurance, Legal, Management, Marketing, Mortgage, and Sales.• Recruited, sourced, hired, interviewed and on-boarded entry and mid-level financial professionals for interim and project based contracts• Ensured positions were fully vetted before speaking with candidates, communicated job requirements to talent, and answered all questions from both parties regarding discrepancies.• Trained candidates on behavioral interviewing skills to optimize hiring practices• Ensured contractor salaries and contract length remained within client’s approved budget • Grew company brand awareness by providing superior talent within specified deadlines and budget• Completed I9 paperwork for internal and external employees, scheduled background checks• Managed training and development of new recruiters • Created and implement proactive sourcing strategies to build pipelines for client’s staffing needs• Assisted in hiring for recruiters on a local basis

- Conducted in-depth conversations with managers regarding job specs, communicated requirements to potential talent, and answered all questions from both parties regarding discrepancies.- Perform supplier calls with client’s VMS Manager to ensured positions were fully vetted before speaking with candidates- Ensured contractor salaries and contract length remained within client’s approved budget - Communicated with client’s Vendor Management team via applicant tracking systems- Partnered with Corp-to-Corp agencies and managed communication with talent- Managed Human Resources' tasks such as onboarding new hires, time sheet management, running drug screens and background checks - Grew company brand awareness by providing superior talent within specified deadlines and budget- Created and tracked monthly office competitions, coordinated Q1-4 office events and happy hours- Full cycle recruitment including salary negotiation, sourcing candidates via job boards, conducting interview preps, scheduling interviews, and managing candidates throughout the entire contract period - Applicant submission and tracking in IQ Navigator and ZeroChaos- Candidate skill sets included, but weren’t limited to, the following: Application Development, Quality Assurance, Database Administration, Networking, Desktop/Help Desk Support, Project Coordination, Project Management, and Data/Business Analysis

- High volume full cycle recruitment including salary negotiation, sourcing candidates via job boards (CareerBuilder, Monster, Indeed, LinkedIn, Dice), conducting interviews, scheduling appointments, and managing candidates throughout the entire contract period- Performed supplier calls with client to ensured positions were fully vetted before speaking with candidates- Communicated with client’s Vendor Management team via applicant tracking systems- Partnered with Corp-to-Corp agencies and managed communication with talent- Onboarded new hires, time sheet management, running drug screens, initiating background checks and conducting employment/reference verifications - Liaison between candidates and background companies- Candidate submission and status tracking via Beeline, Peoplefluent, IQ Navigator, ZeroChaos, Fieldglass- Exceeded weekly metrics of 6 starts a month, submitting 15 candidates weekly and placing 30-50 outbound calls per day- Applicant tracking in Salesforce and internals systems- Collaborated directly with payroll, onboarding, team leads and account managers

- Liaison between clients and global team of project managers, linguists, sales directors, and quality assurance teams located in North America, South America, Europe, and Asia- Consulted clients on best industry practices, brand management and cost efficiency measures - Managed 50 projects per month from infancy to deployment, within determined time frames for clients in corporate, legal, medical, and insurance fields - Quoted project budgets (ranging from $150 – $100,000), turnaround timelines, language, DTP, and QC services based upon availability and qualifications while maintaining quality standards.- Delivered products within or under client’s budget restrictions and communicated with decision makers if additional budget was required - Created Salesforce e-mail blasts - Drafted Statement of Work (SOW) and Request For Proposals (RFP) documents for new clients- Proactively grew personal book of business from $0 to over $50,000 and co-managed my Director of Strategic Account’s $2.5 million book of business- Recognized for being in the top 10% of my colleagues for managing collections and overdue invoices