Mary Waters, M.Ed. Email & Phone Number

Richmond, Virginia Area

Consult with executive leadership to identify opportunities and develop strategies that enhance organizational structure, processes, procedures, and flow of information across agency units; proficient in stakeholder management across multiple business areas, including consultation with both leaders and teams; collaborate with statewide working groups to identify learning needs agency-wide and position-specific that address effective performance and continuous improvement; design, develop, and implement learning programs and activities that result in knowledge sharing tools for the agency, such as job aids, manuals, toolkits, etc.; lead, facilitate, and conduct working sessions with multiple stakeholders to develop strategic action plans with proposed solutions that impact agency effectiveness, such as improvements to program and project delivery; coordinate and monitor the end-to-end logistics for program activities; send pre and post communications (i.e. reminders, surveys, evaluations); compile data and insights for executive leadership; build cross-functional relationships based on trust and delivery with multiple teams and staff levels in the agency; possess advanced communication and organization skills, and experienced in working with all levels, from executive leaders to field forces; assist supervisor in full cycle recruitment efforts within our division (conduct candidate screening, interviews, hiring, and onboarding)

Managed performance and career development of eight professional faculty advisors in the University Academic Advising office; assisted in development of employee work profile (EWP) to establish performance metrics for academic advisors; facilitated office onboarding plan, which involved conducting new employee orientation; facilitated trainings for new and seasoned employees on updated policies and procedures; conducted needs assessment surveys to identify gaps and continuously improve educational programs; designed and delivered curriculum using adult learning theories and principles; managed the recruiting, interviewing, and hiring of new advisors; conducted candidate screenings, phone/in-person interviews, and worked with supervisor to develop appropriate offers; managed data-driven projects using technical software that helped meet retention goals; led a cross-functional team to create the university advising awards program that supported employee recognition; maintained and managed timekeeping records; worked with supervisor and fiscal administrator to maintain budget for advising unit.

Established individual career development plans for business students in the University Academic Advising office; mentored new academic advisors on updated policies and procedures; served on faculty recruitment committees which involved candidate screenings and phone/in-person interviews; applied instructional design methods to create engaging and compelling courses for students that enhanced retention and success; provided high quality customer service consistently in order to understand student concerns and resolve problems; planned, promoted, coordinated, and implemented student success workshops; presented new student orientation overviews to parents and students; generated monthly reports using Microsoft Excel and Google spreadsheets to track appointments and retention; collaborated and maintained partnerships with university departments and faculty in order to improve multi-level communication and process; co-led key initiatives such as creating the department’s learning outcomes and advising assessment tools

Master Of Education - Med, Adult Learning/Human Resource Development

Bachelor Of Arts - Ba, History And Political Science