Mary Scherf-Jackson Email & Phone Number

Midland, Tx, Us

United States

Las Vegas, Nevada, United States

Communicate politely with customers by email, letter, face to face, and telephoneCreate customer service metrics and measures, collected through customer surveys, and organized for internal reportingReview all customer survey and response data to implement process improvementSupport sales team with service requests and/or customer follow-upFollow-up with customers on major incidents, ensure that issue is resolved and customer is satisfied with resolutionTrain staff or employees to deliver excellent customer service and engagement with customers and playersDevelop customer service standards, policies and procedures for the organization or departmentAnalyze data or statistics to identify the customer service level, the organization is providingManage, supervise, and coordinate the activities of call center professionals as the first point-of-contact for service requests from customersOrganize performance goals and targets for speed, sales, efficiency, and qualityRecord statistics, performance levels, and user rates of the call center and prepare internal reportsCoach and retain staff as well as coordinating reward, bonus, and incentive schemesReview the staff’s performance, determine training needs and schedule training sessions

Las Vegas

Communicate politely with customers by email, letter, face to face, and telephoneCreate customer service metrics and measures, collected through customer surveys, and organized for internal reportingReview all customer survey and response data to implement process improvementSupport sales team with service requests and/or customer follow-upFollow-up with customers on major incidents, ensure that issue is resolved and customer is satisfied with resolutionTrain staff or employees to deliver excellent customer service and engagement with customers and playersDevelop customer service standards, policies and procedures for the organization or departmentAnalyze data or statistics to identify the customer service level, the organization is providingManage, supervise, and coordinate the activities of call center professionals as the first point-of-contact for service requests from customersOrganize performance goals and targets for speed, sales, efficiency, and qualityRecord statistics, performance levels, and user rates of the call center and prepare internal reportsCoach and retain staff as well as coordinating reward, bonus, and incentive schemesReview the staff’s performance, determine training needs and schedule training sessions

Las Vegas, Nevada Area

Project Coordinator for 4 Domestic Sales Reps.Project Coordinator for the South Africa, Asia, Australia office, one of their point of contacts for the US Office.Also work with Netherlands, Uruguay, Argentina, Puerto Rico, Mexico, Macau, and Australia Offices. Positions at Scientific Games / Bally Technologies include:Project Coordinator - Sales AdministrationProject Coordinator - International Sales & OperationsSale Admin - International Sales & OperationsInvoicing Lead - US OfficeParts Expeditor Lead - US OfficeParts Expeditor - US OfficeOver 15 years in the Convention Industry from customer service, to show floor coordinator. Experience in ordering, invoicing, union payroll, customer service, warehousing, freight.Specialties: Building of Casino Games, Invoicing, Admin Work, Convention Industry, Ordering, Invoicing, Customer Service, Union Payroll, Dealing with Unions, Warehousing, Freight, Labor.Place all game order for stock for the following Scientific/Bally's Office:MacauAustraliaSouth AfricaAlso place all parts orders for the following Scientific/Bally's Office:MacauAustraliaSouth AfricaArgentinaUruguayChiliPeruColombiaPuerto RicoMexicoWork with 4 Sale Reps on the Domestic side of gaming. Help with placing game orders, working with contract administration to get contract done. Place order for conversions from sales reps and customer. Make sure all games are shipped out in a timely manner. Work very closely with Sales Reps and customers when there are issues.

Convention IndustryCoordinated Teamster LaborUnion Payroll - Teamster/Electrical/CarpenterCustomer BillingWarehousingWarehousing BillingShow Site Coordinator - Checking in/out union labor, worked with customer to make sure they were happy, all paperwork for billing.

Las Vegas, Nevada Area

Victoria's Destination Services was the name of the company when I worked with them. Helped with the following: Transportation - Buses, Limos, Mini CoachesEvent Design - Décor, Props, Themed DesignsEntertainment - Bands, Artistry, Magicians, Tribute ArtistModels, Professional SpeakersCustom Group Tours, Group Hotel AccommodationsGolf Tournament, Group Golf EventsMeeting Planning & Convention Planning

Convention Industry