Mary Schock work email
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Mary Schock personal email
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Analytical | Strategic Thinker | TroubleshootingContact me at maryschock@gmail.com or 513-477-3012As a consummate Analytical, I naturally see the patterns underlying the visible world. I excel at analyzing systems, processes and data, identifying patterns and designing better solutions for users. When my exceptional attention-to-detail, strong troubleshooting and problem-solving abilities are blended with my excellent communication skills and expertise for analysis, a unique and dynamic Business Analyst is produced. Through my varied experience, I have assembled a skills toolkit that includes:• Analysis: data, processes, systems• Communication – Written: User Stories, develop Customer and User Personas, documentation of procedures; author questionnaires for requirements gathering• Communication – Verbal: conduct requirements-gathering interviews; lead employee benefit meetings• Visual Modeling: Create process workflow diagrams using Visio and Excel• Software Testing: User testing of multiple applications• Project Management: Lead/implement a six-month project ensuring team readiness for 550% increase in production volume during eight-week open enrollment• Process Improvement: Project improved efficiency and quality resulting in error rate <1%
Smart Data Systems
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Hi-Tech AnthropologistSmart Data Systems Apr 2017 - PresentDayton, Ohio AreaSmart Data System (SDS) builds custom software tools to help people run their businesses more effectively. Founded in 2005, SDS is a full-service software provider with a focus on collaborative development, integrity, and timely delivery. Our talented team has extensive experience developing custom websites, enterprise systems, and database and reporting tools. Since the beginning, we've built our business on a forward-thinking strategy. We constantly explore advances in technology and translate them into leading-edge software for our clients. Evolution is king in the ever-changing world of software solutions, and we come to work every day with our eyes on the future.As a Hi-Tech Anthropologist, my view of the world is seeing problems as opportunities! With a focus on observation, I work with my team to successfully complete projects by:Interviewing stakeholders and usersShadowing usersCollecting artifactsCreating Personas from the collected dataMapping the Personas with the clientMapping Processes
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Customer Service Registrar, Operations Liaison To Developer Bootcamp Program, Human ResourcesMax Technical Training Sep 2014 - Feb 2017Mason, Oh● Key member of CRM implementation team performing testing, troubleshooting issues, communicating with developers, explaining system functionality to employees● Served as day-to-day point-person for CRM database, troubleshooting issues, passing results of troubleshooting to developers, encouraging compliance with governance guidelines, creating views● Worked with Veteran Administration rep on recertification assuring the compliance of all documents and processes to VA standards● Gathered all required data elements; processed class registrations including communication with students and external / internal customers● Handled financial and registration duties for Java and .NET BootCamp and other non-corporate students● HR duties included: payroll and benefit onboarding for new hires; renewals for all benefits, communication of changes to Management and employees; answering questions; resolving issues -
Java Apprentice Developer ProgramMax Technical Training Jun 2014 - Aug 2014Mason, OhIntensive 216-hour program to learn fundamentals of Java programming● Successfully completed team / independent work consistent with that of a junior level developer
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Operations ManagerUnderwater Camera Stuff 2010 - Jun 2014Cincinnati, Oh● Conducted communication with customers, prospects, dealers and vendors including: emails, website content, press releases, product installation guides, owner manuals, brochures, etc.● Packaged customer orders and shipped globally● Managed inventory, ordered supplies, completed billing and accounting
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Established Reimbursement Schedule (Ers) Service RepresentativeCoalition America, Inc. 2005 - 2007Cincinnati, Oh● Managed new process resolving provider challenges to price reductions applied to medical claims● Successfully negotiated block of 900 claims retaining $50,000 of discounts and avoiding $45,000 of performance guarantee penalties. Awarded with company’s Pillar Award.● Key contributor to a five-person strategic team tasked with revamping the ERS fee schedule and processes including: redefining workflows, implementing a new call management system, collaborating with IS team on functionality of supporting system tools.
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Manager, Operational Support – Id Cards And Communication Center TeamsUnited Medical Resources 2001 - 2005Cincinnati, Oh● Led / implemented project to improve efficiency and quality of ID Card process● Collaborated with IS staff to enhance mainframe programming to expand functionalty and improve efficiency● Developed / implemented comprehensive training and education for associates including process workflows and step-by-step documentation of procedures● Instituted quality audits and annual reviews for each customers’ ID cards● Tracked rework and implemented changes to improve quality● Improvements resulted in successful eight-week open enrollment allowing the team of two to design, print, audit and mail 100K ID cards (550% increase in volume) with error rate of less < 1%● Led a seven-person communication center averaging 13K to 18K calls weekly● Improved call-transfer quality by creating a multi-step training program for communication center associates● Established productivity performance expectations; monitored individual and team results● Created tools enabling better identification of call destination, reducing number of misdirected calls
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Process Design Team CoordinatorUnited Medical Resources 2000 - 2001● Key member of six-person task force charged with assessing and recommending changes to Operations structure to improve productivity, quality and level of service delivered to internal / external customers● Prepared agendas; participated in and documented discussions; gathered requirements and compiled data; created organizational charts; prepared results for presentation to Senior Management
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Marketing CoordinatorUnited Medical Resources 1998 - 2000Cincinnati, Oh● Prepared Request for Proposals (RFP) responses including fee calculation, PPO network analysis, stop-loss coverage analysis, completion of questionnaires and financial exhibits● Created database used to prepare RFP questionnaire responses● Planned / organized special meetings and events handled by Marketing Department
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Office ManagerWaterbury & Associates 1986 - 1998Cincinnati, OhHandled all aspects of administrative and office management functions for Insurance/Investment advisory firm focused on life, disability, business continuation, employee benefit insurance and various investment vehicles
Mary Schock Skills
Frequently Asked Questions about Mary Schock
What company does Mary Schock work for?
Mary Schock works for Smart Data Systems
What is Mary Schock's role at the current company?
Mary Schock's current role is Business Analyst | Process Improvement | Project Management | Problem Solver.
What is Mary Schock's email address?
Mary Schock's email address is ma****@****ail.com
What skills is Mary Schock known for?
Mary Schock has skills like Project Management, Analytical Skills, Process Modeling, Operations Process Improvement, Technology Process Improvement, Process Quality Improvement, Process Analysis, Business Process Mapping, Process Flow Documentation, User Documentation, Procedures Documentation, Data Analysis.
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Mary Schock
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