Business Analyst and Technical Writer at Fedex on Agile development project

Created user documentation for an software project using Agile development. Worked closely with test and development to identify complete software functionality.

Creating business process guidance documentation for a health insurance company using Panviva SupportPoint.

Technical WriterDeveloped training materials and online help for Maintenance, Materials, Finance, HR/Payroll and Reporting streams, including procedures for best practices. Converted content to a single-sourcing content management system while working to improve translatability and reduce costs.• Created documents and templates using Word and Framemaker.• Developed and maintained a Sharepoint document library for all departments in our directorate. • As part of the certification development program, wrote test questions and maintained the testing software.• Developed Access databases for various internal reporting needs, including a course catalog, providing various outputs.• Wrote test scripts, tested functionality and created training data for use in classes. Training Environment Support Specialist 2007 - 2009Maintained over 40 servers (VMWare) for multiple releases of Mincom’s Enterprise Asset Management software. Reduced training environment downtime to <1% for classes being conducted world-wide.• Tracked software issues from initial report to resolution. • Installed and maintained authoring databases, application servers, and applications.• Restructured Active Directory group hierarchy to limit access and maintain product security.• Maintained server and database backups.

Wrote and validated training materials for Mincom's EAM software

Developed user guides, quarterly release updates and training materials for Web, GUI, and mainframe Order Entry systems using Word and RoboHelp.• Created context sensitive online help for a new customer order entry application.• Developed documentation strategies, objectives, and standards. • As part of software development life cycle (SDLC) project management team, worked closely with business analysts, development, and test groups to ensure all development was documented.• Developed training materials and conducted live and online training for trainers and customers.• Wrote and executed test scripts for system and UAT testing.

As part of the Y2K conversion team at WorldCom, created documentation to meet business, regulatory, legislative requirements for both test and development efforts for Y2K. Wrote and executed system test plans for both conversion and on-going Y2K compliance.• Wrote SQL and Natural programs to develop test data.• Created Access database to track module conversions through various phases of testing.

• Created vector images from scanned drawings• Worked on a multi-million dollar proposal for telecom services• Maintained online help for a mainframe system

• Trained private users and small businesses on various software packages.• Graphic designer for local small businesses creating menus, mailers, brochures, etc.• Published the monthly journal for the local dental association, including all pre-press activities.• Published a monthly ad magazine for local businesses.• Developed documentation and trained users for a real estate title, closing and escrow software application.

• Taught math and computer applications to local students (in English). • Wrote curriculum guides and student workbooks.• Developed user documentation and trained users for Student Management application.• Developed and taught word processing class to colleagues.