Senior Customer Solutions Manager
Current• Lead C-suite customer engagements to develop near, mid, and long-term vision and strategy for the customer’s cloud transformation. • Relationship management that develops long-term customer relationships and commitment based on consistently meeting and exceeding customer expectations.• Central point-of-contact for digital native business (DNB) customers’ migrations and strategic initiatives.• Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units.• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers.• Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations.• Maintain knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities and accelerate value for customers.• Accelerate customer innovation within the cloud by leading education and enablement sessions.• Serve as thought leader within AWS by leading internal and customer facing design thinking workshops and providing design thinking training to colleagues so these practices can scale throughout the organization.