Mary Sorrells Email & Phone Number

• Primary point of contact responsible for oversight of all Yardi applications (Voyager, Rent Café, Concierge, PAYscan and Mobile Maintenance). • Lead project team to define and coordinate deployment schedules of new functionality and upgrades. • Liaise between Yardi team and all necessary internal resources to ensure accurate and timely project completion. • Project manager for Yardi Voyager upgrade to Core PIv 7.08.• Project manager for WIPS implementation.• Work with Yardi on custom reporting needs, notifications, and processes.• Supervise internal Yardi Helpdesk Support Team.

• Yardi Administrator for all Yardi applications. • Responsible for report conversion projects, implementation of new practices, and escalated issues. • Created, modified, and maintained user settings, profiles, custom menu sets, and permissions.• Project manager for Yardi Voyager Affordable upgrade PIv 7.09.• Project manager for Crystal Report Conversion project.• Executed vendor EFT and credit card payment processes.• Tested, documented, and implemented ETL process for property assumptions.

Newport News, Virginia

• Provided Tier 3 support for all Yardi applications. • Responsible for QA of report modifications and data fixes. • Streamlined and documented QA process for property assumptions. • Project manager for Yardi Voyager upgrade to Core PIv 7.06

Newport Beach, California

• Project manager for Yardi Voyager upgrade to Core PIv 7.05.• Responsible for coordinating and facilitating ongoing training and support for Rent Café CRM module.• Implemented improvements within Rent Café CRM, including reorganization of follow-up schedules and utilization of email templates.• Completed reorganization of menu and security settings within Yardi Voyager for Operations Team.• Led project for migration from Yardi Voyager and Rent Café CRM to Entrata Standard Solutions and Entrata Core for pilot property.• Provided support for 300+ end users on Property Management platforms, including Yardi Voyager, Entrata Standard Solutions, Rent Café, Rent Café CRM, PAYscan and RentPayment.

Greater Los Angeles Area

• Completed requirements gathering, testing, and implementation for transition from Yardi Voyager 6.08 to Yardi Voyager 7S.• Co-facilitated UAT for upgrade to Commercial Yardi Voyager 7S Core PI 5.02• Responsible for new residential property transitions to CBRE Yardi Voyager 7S.• Managed and maintain menus and security within Yardi Voyager 7S.• Provided ongoing Yardi Voyager training to Property Management staff.

Irvine, Ca

* Journal entries (cash, accrual & tax books) * General ledger maintenance * Month end and year end reconciliations * Monthly reconciliation of balance sheet accounts * Daily communication with internal and external clients * Bank reconciliation

• Provide user support for 160 properties on company software, including Yardi Voyager, Rent Cafe, Yardi Portal, Property Solutions, LTS, and Blue Moon.• Assist properties in tenant accounting corrections.• Assist in setup of new 3rd party applications.• Assist with monthly accounting closing procedures.• Research, document, track and monitor software problems to ensure timely resolution.• Assist with property acquisitions and initial setups.

• Prepared annual operating budget, capital improvement budget and revenue projections.• Responsible for monthly accruals, preparing variance notes, updating and forecasting revenue projections and updating capital improvement forecast for monthly financial statements.• Processed all on-site invoices and approve all expenditures. • Managed all vendor contracts and sent out RFPs as needed• Coordinated and managed renovation schedule with Project Manager and contractors• Implemented company rent collection policies and procedures• Processed security deposit reconciliations. • Audited resident ledgers and make accounting corrections as needed.

• Assisted Property Manager and Assistant Manager in all aspects of a 648 unit, multi-family asset.• Reviewed resumes and conducted phone interviews of potential new employees. • Developed in-house training manual to include policies, procedures and Yardi Software.• Train all new Leasing Consultants on policies, procedure and Yardi Software.• Assisted in coordination of renovation program.• Oversaw Montgomery County Bond Program and ensured compliance with Housing Opportunities Commission monthly reporting.• Processed move ins, move outs, lease renewals, and notice to vacates in Yardi.• Maintained and organized resident files.• Responded to and resolved resident issues in a timely manner.

• Posted daily ads on Craigslist to increase traffic to property.• Conducted property tours to prospective residents.• Processed applications of prospective residents.• Processed lease paper work.• Respond to and resolved resident issues in a timely manner.

• Reviewed job descriptions in order to understand needs of the hiring manager.• Source potential job candidates from CareerBuilder, Monster, LinkedIn, and in-house database.• Screen potential candidates through phone interviews.• Present resumes of qualified candidates to hiring manager.• Negotiate offers between candidate and hiring manager.

• Reviewed resumes and interviewed qualified nurses for potential employment. • Processed new hire paperwork.• Created, updated and distributed client schedules in a timely manner.• Maintained accurate system for tracking staff availability and staffing assignments.

Certificate Of Completion, French Language And Culture

B.S., International Business

Activities and Societies: Pi Beta Phi