Advancement, Marketing / Public Relations / Communication, Enrollment Management, School Leadership Committee, Strategic Planning, Collaboration, Organization, & Planning

Post Acquisition Transition Team • Transition support, special projects and sales analysis reporting directly to C-Level executives. Responsible for confidential and time sensitive material.Business and Office Management• Ensured that office financial objectives were in line with the annual budget for the Chicago location. Planned expenditures, analyzed variances, reported significant issues to management and implemented necessary corrections. • Approved, coded and submitted vendor invoicing to AP Department via Bill.com for processing. • Prepared and reconciled Expense Reports and Mileage detail. Submitted results to Concur for processing.• Petty Cash administration and supporting documentation of qualified expenses submitted for reimbursement.• Maintained and renewed licenses and certifications.• Liased with the IT department regarding all office equipment and software installations, changes, upgrades and revisions. • Partnered with HR to distribute material and maintain office policies, as necessary.• Directed administrative support staff in case entry, scheduling and case invoicing. • Coordinated yearly inventory. Populated and submitted results. Client Service and Support Management• Assisted daily with case planning, scheduling and problem solving.• Handled customer inquiries and initiated client satisfaction follow-up and relationship-building calls. • Managed production scheduling and product delivery commitments. • Provided support services and material for Laboratory Manager and Field Sales Representatives. • Collaborated with Marketing Department to initiate and implement Sales and Marketing plans. General Administration• Performed general office duties, form & template design, preparation of routine and advanced correspondence including letters, memoranda, and reports, and special projects, as needed.

Desktop Publishing Services E-Mail Blasts, Full Color & GraphicsAppointment ServicesSpreadsheet Management ServicesInternet Research Life Reminder ServiceContact Management Services Scanning ServicesDocument Preparation Services PowerPoint Presentation ServicesBack Up Data & File ServiceData Entry Service Basic Bookkeeping Services Travel Arrangement Service Basic Web Design

Indepentent Contractor, Client relationship representative. Community and CE Event coordination. Manage marketing contacts and marketing activities.Designed, built and maintain office internet website. www.SERVPROofDownersGrove.comLODGE Representative

Accounting and Bookkeeping• Record keeping: maintained journal entries, reconciliation and management. • Financial Oversight. • Accounts Payable. Payroll Processing. • Budgeting• Accounts Receivable: Customer Invoicing and Statement issuance.Human Resource Management• Created and updated Employee Handbook. • Performed all Human Resource, employee benefit administration. • Systematized recruiting, interviewing, employee orientation and performance appraisals. Project Management DirectionPurchasing• Built and fostered business relations with suppliers and vendor representatives. • Managed contract and lease price negotiations with office vendors, service providers and tenants.Event Planning & Travel Arrangements• Scheduled and administered meetings, programs, and events by arranging facilities and caterers, issuing information or invitations, coordinating speakers, preparing materials and assisting with controlling event budget.• Initiated domestic travel arrangements. Outlined travel constraints, schedule requirements, and verified arrangements upon completion. Prepared detailed travel itineraries as needed. Managed cancellations, obtained refunds, re-scheduled as necessary.Information Systems• Software installation, implementation and management. Database back-up and storage.Marketing, Public Relations & Advertising• Established and updated targeted marketing calendar to include eblasts, events, publication of articles, client education and incentive programs. Monitored sales results to that calendar.• Wrote, edited and proofread internal and external publications, newsletters, advertisements, brochures, biographies and case studies. Photographed case studies and created dynamic PowerPoint presentations. • Created, staged and lead educational booth presentations at local and national meetings and trade shows. • Built basic website and maintained timely updates.