Mary "Teddy" Hamilton Email & Phone Number

United States

United States

• Research and determine stores to highlight in “Teddy’s Tour” feature in Eyecare Business Magazine.• Write short fiction and essays.

Manage all operational aspects of North American business for Kirk & Kirk, including IT Services, Accounts Payable, Accounts Receivable, Sales Representatives and Customer Relations team. Industry leader with $1M in sales, report directly to owner. Operations Management: • Liaise with sales representatives, store owners, and optical labs for effective project management • Initiate and maintain processes and programs to streamline operations in a cost-effective manner • Manage and rectify inventory and invoices, bill pay, vendor relations, and team of three employees. • Communicate and work closely with head office based in UK Customer Experience: • Identify customer needs and create tools and experiences to meet those needs and to create a unique and special experience • Ensure customer satisfaction through active management of sales and administrative team • Resolve escalated customer service concerns to attain customer satisfaction and retention Marketing and Innovation: • Create and coordinate production of marketing materials

Minnesota

ABO Certified Optician at Fairview Health

Los Angeles, Minneapolis

Manage all operational aspects of 2 specialty retail stores in the Los Angeles area, including IT Services, Social Media, Accounts Payable, remotely and on site. Industry leader with $1M in sales, report directly to owner.Operations Management:• Liaise with designers, sales representatives, and optical labs for effective project management• Initiate and maintain processes and programs to streamline retail operations in a cost-effective manner• Remotely manage and rectify inventory and invoices, bill pay, vendor relations and social media platforms• Remotely manage IT issues and software updatesCustomer Experience:• Identify customer needs and create products and experience to meet those needs and to create a unique and special experience to draw the consumer back to the store• Ensure customer satisfaction through active management of sales team • Resolve escalated customer service concerns to attain customer satisfaction and retentionMarketing and Innovation:• Create and coordinate production of marketing materials • Stay up-to-date on developments in lens manufacturing to create environment where new lens technologies can be utilized

North America

Representative and Account manager for 30-state territory for this international fashion accessory company; came in to improve sales for an international fashion accessory line with established name, but a troubled reputation in luxury eyewear.• Turned around sales operations and sales pipeline by superior Customer Service• Reorganized and prioritized all sales activity• Top performing salesperson in all accounts worldwide• Increased numbers of sales accounts by 50% • Arranged complex travel, appointments, trade show schedules, and personal office while traveling 70% of the year

Online

Online Instructor for Essay Writing 101, introduce students to concepts of essay writing. Concepts covered include, but are not limited to: writing a strong thesis statement, supporting statements, determining valid research, citations, three-paragraph structure, grammar, introducing opposing arguments. Class also covers online etiquette and higher-education expectations.

Chicago, Il

Staff Optician at an independent business.

Conceptualized and taught Creative Writing courses to adults

Administrative Assistant, Receptionist at The Office for the Arts at Harvard University

Accounting

Mfa, Creative Writing

Activities and Societies: Co-Founder of the Quickies! Reading Series, named Best Reading Series in Chicago

Bachelor Of Science (Bs), Film/Video Production