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Mary Cha is listed as Experienced Workforce Management Expert at Cash App, a with 405 employees, based in Oregon City, Oregon, United States. AeroLeads shows a work email signal at squareup.com and a matched LinkedIn profile for Mary Cha.
Mary Cha previously worked as Program Manager at Cash App and Workforce Planning Analyst at Cash App. Mary Cha holds Bachelor’S Degree, Finance from Portland State University - School Of Business.
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AeroLeads found 1 current-domain work email signal for Mary Cha. Compare company email patterns before reaching out.
Accomplished leader in process improvement and contact center operations, with expertise in workforce optimization, strategic planning, and program management. Recognized for driving impactful change and collaborating effectively with leaders to enhance organizational value. Known for establishing and leading WFM teams, consolidating disparate units into Centers of Excellence, and expanding small teams into high-performing units. Demonstrates a deep understanding of WFM and a track record of driving team performance.
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Portland, Oregon, United States
Successfully spearheaded the seamless implementation and expansion of workforce management services, led cross-functional projects to optimize workflows, ensure compliance, and drive strategic initiatives, demonstrating robust leadership as a Senior member of the WFO team and providing strong guidance and support to achieve substantial operational and strategic milestones aligned with company objectives.
Portland, Oregon, United States
Implemented standardized workforce management planning and strategy for Escalation and Social channels, driving team success in NICE WFM implementation, while leading the successful rollout of NICE Employee Engagement Manager and providing guidance and support to peers and the WFM team to ensure operational excellence across Cash Customer Operations teams.
Portland, Oregon
Increased efficiency by streamlining daily report work allocation, introducing tableau reporting tools, and deploying K2 as a systematic work allocation tool in collaboration with operations to optimize workflows and provide functional support across multiple silos.
Orchestrated the consolidation of a combined Workforce Management team into a Center of Excellence supporting back office functions, while spearheading the implementation of NICE WFM and RTAM systems for enhanced forecasting, scheduling, and performance management.
Developed metrics and reporting for WFM and Operations leaders to measure schedule adherence and agent productivity, while implementing process improvements and standardization of planning and scheduling using the Verint Workforce Management system to foster operational efficiency.
Tigard, Oregon
Produced staffing plans for contact centers and provided daily leadership to associates, resulting in a 10% reduction in staff shrinkage within a 2-month period. Increased staff occupancy by 20% through collaboration with call routing teams and site leaders to maximize overflow handling strategies. Guided project teams in generating reports to capture diverse needs, identify trends, and provide recommendations for enhancing staffing strategies while overseeing a high-performing team of 5-15 associates.
Tigard, Oregon
Led the design and documentation of standard operating procedures for service level management, driving ongoing process enhancements. Streamlined service level reporting across the inbound contact center network and spearheaded integration and improvements to incident management processes. Additionally, facilitated the establishment of a new Workforce support team in the Philippines and provided support for in-house application development utilized by internal contact centers.
Tigard, Oregon
Produced call center key performance metrics, reporting, and conducted analysis, influencing discussions with call center leaders to improve contact rates.Automated and improved agent tracking tools via database development and data entry, resulting in a 30% cost savings by maintaining headset inventory and acting on product warranties.
Other employees you can reach at cash.app. View company contacts for 405 employees →
Cash Appfree
Colleague at Cash AppPhnom Penh, Cambodia
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JW
Jake Woods
Colleague at Cash AppMelbourne, Victoria, Australia
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LJ
Luc Jean Pierre
Colleague at Cash AppOrlando, Florida, United States
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Ginger Chase
Colleague at Cash AppBelleville, Illinois, United States
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QH
Quanna H.
Colleague at Cash AppAtlanta, Georgia, United States
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KJ
Katherine Jin
Colleague at Cash AppNew York, United States
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MD
Maria Del Rocio Del Valle
Colleague at Cash AppCharlotte Metro, United States
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JC
Josh Costello
Colleague at Cash AppSalem, Oregon, United States
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KW
Kid Wix
Colleague at Cash AppAmsterdam, North Holland, Netherlands
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AM
Arthur Montero
Colleague at Cash AppQuezon City, National Capital Region, Philippines
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Concentrated studies in mathematics; member of Educational Opportunity Program, Educational Talent Search and participant in Upward Bound.
Quick answers generated from the profile data available on this page.
Mary Cha works for Cash App.
Mary Cha is listed as Experienced Workforce Management Expert at Cash App.
AeroLeads has found 1 work email signal at @squareup.com for Mary Cha at Cash App.
Mary Cha is based in Oregon City, Oregon, United States while working with Cash App.
Mary Cha has worked for Cash App, Cambia Health Solutions, Moda Health, Capital One, and Hsbc.
Mary Cha's colleagues at Cash App include Cash Appfree, Jake Woods, Luc Jean Pierre, Ginger Chase, and Quanna H..
You can use AeroLeads to view verified contact signals for Mary Cha at Cash App, including work email, phone, and LinkedIn data when available.
Mary Cha holds Bachelor’S Degree, Finance from Portland State University - School Of Business.
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