AeroLeads people directory · profile
Mary Nelson Email & Phone Number
Chief Client Officer
at
Docupace
2 work emails found
@alkamitech.com
3 phones found area 405 and 972
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Chief Client Officer
Location
Dallas, Texas, United States
Company size
Who is Mary Nelson? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Mary Nelson is listed as Chief Client Officer at Docupace, a company with 146 employees, based in Dallas, Texas, United States. AeroLeads shows a work email signal at alkamitech.com, phone signal with area code 405, 972, and a matched LinkedIn profile for Mary Nelson.
Mary Nelson previously worked as Chief Customer Officer at Pluralsight and Chief Customer Officer at Aircall. Mary Nelson holds Directors' College from Stanford Law School.
Company email context
Email format at Docupace
This section adds company-level context without repeating Mary Nelson's masked contact details.
{first}.{last}@alkamitech.com
89% confidence
AeroLeads found 2 current-domain work email signals for Mary Nelson. Compare company email patterns before reaching out.
Profile bio
About Mary Nelson
Mary Nelson is an insightful leader and pragmatic problem solver best known for successfully scaling high growth technology and SaaS companies through IPO and beyond. With a belief that great things happen when customers are put at the heart of strategic, product and service decisions, she has evolved talent, structure and culture to effectively lead global and domestic teams through successive stages of growth. Mary is currently the Chief Customer at Pluralsight, the leading technology workforce development company that helps companies and teams build better products by developing critical skills, improving processes and gaining insights through data, and providing strategic skills consulting.She recently served as the first Chief Customer Officer at Aircall, a $100+M cloud-based international phone and communication platform for SMBs. During her tenure she instituted a new customer focused organization, initiated a major efficiency-focused business transformation program and improved quarterly Net Revenue Retention (NRR).Previously, Mary was the Chief Client Officer at Alkami, a digital banking company that made its Nasdaq (ALKT) debut in April 2021. Leading a team of over 200 customer facing professionals, Mary delivered the highest user growth in the digital banking industry during her tenure. Prior to Alkami, Mary was SVP, Client Services โ Americas at Monitise, an early competitor in the mobile digital banking arena. Earlier, she held executive leadership roles in global and domestic technology companies in breakthrough industries including B2C text messaging and broadband deployment. A personal focus of Maryโs is mentoring and leadership development. She finds it incredibly rewarding to be a small part of the professional success of others. With a passion for supporting start-up entrepreneurs, she is proud to be an angel investor in Pandium and Cycle App, two companies to watch!Please direct message for board or advisory positions.#saas #customersuccess #tech #customersatisfaction #boardservice #nacdcertified #scale
Listed skills include Change Management, Outsourcing, Leadership, Process Improvement, and 28 others.
Current workplace
Mary Nelson's current company
Company context helps verify the profile and gives searchers a useful next step.
Docupace
9 roles
Mary Nelson work experience
A career timeline built from the work history available for this profile.
Chief Customer Officer
๐๐ฉ๐ฆ ๐ญ๐ฆ๐ข๐ฅ๐ช๐ฏ๐จ ๐ต๐ฆ๐ค๐ฉ๐ฏ๐ฐ๐ญ๐ฐ๐จ๐บ ๐ธ๐ฐ๐ณ๐ฌ๐ง๐ฐ๐ณ๐ค๐ฆ ๐ฅ๐ฆ๐ท๐ฆ๐ญ๐ฐ๐ฑ๐ฎ๐ฆ๐ฏ๐ต ๐ค๐ฐ๐ฎ๐ฑ๐ข๐ฏ๐บ ๐ต๐ฉ๐ข๐ต ๐ฉ๐ฆ๐ญ๐ฑ๐ด ๐ค๐ฐ๐ฎ๐ฑ๐ข๐ฏ๐ช๐ฆ๐ด ๐ข๐ฏ๐ฅ ๐ต๐ฆ๐ข๐ฎ๐ด ๐ฃ๐ถ๐ช๐ญ๐ฅ ๐ฃ๐ฆ๐ต๐ต๐ฆ๐ณ ๐ฑ๐ณ๐ฐ๐ฅ๐ถ๐ค๐ต๐ด ๐ฃ๐บ ๐ฅ๐ฆ๐ท๐ฆ๐ญ๐ฐ๐ฑ๐ช๐ฏ๐จ ๐ค๐ณ๐ช๐ต๐ช๐ค๐ข๐ญ ๐ด๐ฌ๐ช๐ญ๐ญ๐ด, ๐ช๐ฎ๐ฑ๐ณ๐ฐ๐ท๐ช๐ฏ๐จ ๐ฑ๐ณ๐ฐ๐ค๐ฆ๐ด๐ด๐ฆ๐ด ๐ข๐ฏ๐ฅ ๐จ๐ข๐ช๐ฏ๐ช๐ฏ๐จ ๐ช๐ฏ๐ด๐ช๐จ๐ฉ๐ต๐ด ๐ต๐ฉ๐ณ๐ฐ๐ถ๐จ๐ฉ ๐ฅ๐ข๐ต๐ข, ๐ข๐ฏ๐ฅ ๐ฑ๐ณ๐ฐ๐ท๐ช๐ฅ๐ช๐ฏ๐จ ๐ด๐ต๐ณ๐ข๐ต๐ฆ๐จ๐ช๐ค ๐ด๐ฌ๐ช๐ญ๐ญ๐ด ๐ค๐ฐ๐ฏ๐ด๐ถ๐ญ๐ต๐ช๐ฏ๐จ.Led customer functions including customer success (with renewal responsibility), professional services and support..
May 2024 - Oct 2024
Chief Customer Officer
๐๐ณ๐ช๐ท๐ข๐ต๐ฆ๐ญ๐บ ๐ฉ๐ฆ๐ญ๐ฅ, $100+๐ ๐๐๐, ๐ค๐ญ๐ฐ๐ถ๐ฅ-๐ฃ๐ข๐ด๐ฆ๐ฅ ๐ช๐ฏ๐ต๐ฆ๐ณ๐ฏ๐ข๐ต๐ช๐ฐ๐ฏ๐ข๐ญ ๐ฑ๐ฉ๐ฐ๐ฏ๐ฆ ๐ข๐ฏ๐ฅ ๐ค๐ฐ๐ฎ๐ฎ๐ถ๐ฏ๐ช๐ค๐ข๐ต๐ช๐ฐ๐ฏ ๐ฑ๐ญ๐ข๐ต๐ง๐ฐ๐ณ๐ฎ ๐ง๐ฐ๐ณ ๐ด๐ข๐ญ๐ฆ๐ด ๐ข๐ฏ๐ฅ ๐ด๐ถ๐ฑ๐ฑ๐ฐ๐ณ๐ต ๐ต๐ฆ๐ข๐ฎ๐ด.Led post-sale customer functions including onboarding, customer success (with renewal and upsell responsibility), support and billing.- Instituted first customer focused organization and facilitated a company strategy shift to efficiently.
Jan 2023 - Oct 2023
Chief Client (Customer) Officer
๐ ๐๐ข๐ด๐ฅ๐ข๐ฒ ๐ต๐ณ๐ข๐ฅ๐ฆ๐ฅ (๐๐๐๐), $225+๐ ๐๐๐ ๐ญ๐ฆ๐ข๐ฅ๐ช๐ฏ๐จ ๐ค๐ญ๐ฐ๐ถ๐ฅ-๐ฃ๐ข๐ด๐ฆ๐ฅ ๐ฅ๐ช๐จ๐ช๐ต๐ข๐ญ ๐ฃ๐ข๐ฏ๐ฌ๐ช๐ฏ๐จ ๐ด๐ฐ๐ญ๐ถ๐ต๐ช๐ฐ๐ฏ๐ด ๐ฑ๐ณ๐ฐ๐ท๐ช๐ฅ๐ฆ๐ณ ๐ง๐ฐ๐ณ ๐ฃ๐ข๐ฏ๐ฌ๐ด ๐ข๐ฏ๐ฅ ๐ค๐ณ๐ฆ๐ฅ๐ช๐ต ๐ถ๐ฏ๐ช๐ฐ๐ฏ๐ด ๐ต๐ฉ๐ณ๐ฐ๐ถ๐จ๐ฉ๐ฐ๐ถ๐ต ๐ต๐ฉ๐ฆ ๐๐. ๐ ๐ต๐ณ๐ถ๐ฆ ๐ด๐ช๐ฏ๐จ๐ญ๐ฆ ๐ค๐ฐ๐ฅ๐ฆ ๐ฃ๐ข๐ด๐ฆ, ๐ฎ๐ถ๐ญ๐ต๐ช-๐ต๐ฆ๐ฏ๐ข๐ฏ๐ต ๐๐ข๐ข๐ ๐ฑ๐ญ๐ข๐ต๐ง๐ฐ๐ณ๐ฎ.Led all customer facing operational functions including onboarding, post-live projects, customer success, training and 24x7 application support and monitoring. Presented.
Nov 2016 - Jan 2023
Vp, Delivery
Directed customer onboarding and feature add on projects that significantly drove increased revenue.
Nov 2015 - Nov 2016
Svp - Client Services, Americas
๐๐ถ๐ฃ๐ญ๐ช๐ค๐ญ๐บ ๐ต๐ณ๐ข๐ฅ๐ฆ๐ฅ ๐๐ ๐ต๐ฆ๐ค๐ฉ๐ฏ๐ฐ๐ญ๐ฐ๐จ๐บ ๐ข๐ฏ๐ฅ ๐ด๐ฆ๐ณ๐ท๐ช๐ค๐ฆ๐ด ๐ค๐ฐ๐ฎ๐ฑ๐ข๐ฏ๐บ ๐ฅ๐ฆ๐ญ๐ช๐ท๐ฆ๐ณ๐ช๐ฏ๐จ ๐ฉ๐ช๐จ๐ฉ๐ญ๐บ ๐ด๐ฆ๐ค๐ถ๐ณ๐ฆ ๐ข๐ฏ๐ฅ ๐ณ๐ฐ๐ฃ๐ถ๐ด๐ต ๐ฎ๐ฐ๐ฃ๐ช๐ญ๐ฆ ๐ฃ๐ข๐ฏ๐ฌ๐ช๐ฏ๐จ, ๐ฑ๐ข๐บ๐ฎ๐ฆ๐ฏ๐ต๐ด ๐ข๐ฏ๐ฅ ๐ค๐ฐ๐ฎ๐ฎ๐ฆ๐ณ๐ค๐ฆ ๐ฏ๐ฆ๐ต๐ธ๐ฐ๐ณ๐ฌ๐ด ๐ธ๐ฐ๐ณ๐ญ๐ฅ๐ธ๐ช๐ฅ๐ฆ.Led professional services team responsible for all client services from commercial negotiation to project execution throughout North, Central, and South America. Managed portfolio of 30 concurrent major customer.
Aug 2014 - May 2015
Vice President, Operations
Initially responsible for service delivery activities in support of the Visa platform and later assumed oversight for all Americas customers. Focused on scalable growth while achieving revenue targets. Introduced operational rigor consistent with ITIL methodologies achieving mobile money high service availability requirements on 24 x 7 x 365 basis for.
Jan 2012 - Aug 2014
Vice President, Customer Services
๐๐ฉ๐ฆ ๐ธ๐ฐ๐ณ๐ญ๐ฅโ๐ด ๐ญ๐ข๐ณ๐จ๐ฆ๐ด๐ต ๐ฎ๐ฐ๐ฃ๐ช๐ญ๐ฆ ๐ต๐ณ๐ข๐ฏ๐ด๐ข๐ค๐ต๐ช๐ฐ๐ฏ ๐ฏ๐ฆ๐ต๐ธ๐ฐ๐ณ๐ฌ ๐ด๐ฑ๐ฆ๐ค๐ช๐ข๐ญ๐ช๐ป๐ช๐ฏ๐จ ๐ช๐ฏ ๐ฑ๐ณ๐ฐ๐ท๐ช๐ฅ๐ช๐ฏ๐จ ๐ค๐ข๐ณ๐ณ๐ช๐ฆ๐ณ ๐ค๐ฐ๐ฏ๐ฏ๐ฆ๐ค๐ต๐ช๐ท๐ช๐ต๐บ ๐ข๐ฏ๐ฅ ๐ฎ๐ฐ๐ฃ๐ช๐ญ๐ฆ ๐ฃ๐ช๐ญ๐ญ๐ช๐ฏ๐จ ๐ค๐ข๐ฑ๐ข๐ฃ๐ช๐ญ๐ช๐ต๐ช๐ฆ๐ด ๐ต๐ฐ ๐ฃ๐ถ๐ด๐ช๐ฏ๐ฆ๐ด๐ด๐ฆ๐ด. ๐๐ฆ๐ท๐ฆ๐ฏ๐ถ๐ฆ ๐จ๐ณ๐ฐ๐ธ๐ต๐ฉ ๐ง๐ณ๐ฐ๐ฎ ๐ด๐ต๐ข๐ณ๐ต-๐ถ๐ฑ ๐ต๐ฐ >$100๐.Executive leader of all global customer related functions throughout the Americas, EMEA and APAC.
Jul 2004 - Dec 2011
Vice President, Customer Care
๐๐ถ๐ช๐ญ๐ฅ๐ด ๐ข๐ฏ๐ฅ ๐ฎ๐ข๐ฏ๐ข๐จ๐ฆ๐ด ๐ฑ๐ณ๐ช๐ท๐ข๐ต๐ฆ ๐ฅ๐ข๐ต๐ข ๐ฏ๐ฆ๐ต๐ธ๐ฐ๐ณ๐ฌ๐ด ๐ง๐ฐ๐ณ ๐ฃ๐ถ๐ด๐ช๐ฏ๐ฆ๐ด๐ด ๐ข๐ฏ๐ฅ ๐ค๐ฐ๐ฎ๐ฎ๐ถ๐ฏ๐ช๐ค๐ข๐ต๐ช๐ฐ๐ฏ๐ด ๐ฑ๐ณ๐ฐ๐ท๐ช๐ฅ๐ฆ๐ณ๐ด. ๐๐ฆ๐ท๐ฆ๐ฏ๐ถ๐ฆ: $115๐ ๐ช๐ฏ 2004.Introduced a customer focus in a previously technology-driven company, instituted processes to analyze problem root causes, leading to reduced credit requests and email response time reduction.
Oct 2003 - Jul 2004
3 education records
Mary Nelson education
Directors' College
Stanford Law School
Mba
Portland State University - School Of Business
Bba, Finance & Administration
University Of Portland
FAQ
Frequently asked questions about Mary Nelson
Quick answers generated from the profile data available on this page.
What company does Mary Nelson work for?
Mary Nelson works for Docupace.
What is Mary Nelson's role at Docupace?
Mary Nelson is listed as Chief Client Officer at Docupace.
What is Mary Nelson's email address?
AeroLeads has found 2 work email signals at @alkamitech.com for Mary Nelson at Docupace.
What is Mary Nelson's phone number?
AeroLeads has found 3 phone signal(s) with area code 405, 972 for Mary Nelson at Docupace.
Where is Mary Nelson based?
Mary Nelson is based in Dallas, Texas, United States while working with Docupace.
What companies has Mary Nelson worked for?
Mary Nelson has worked for Docupace, Pluralsight, Aircall, Alkami Technology, and Monitise.
How can I contact Mary Nelson?
You can use AeroLeads to view verified contact signals for Mary Nelson at Docupace, including work email, phone, and LinkedIn data when available.
What schools did Mary Nelson attend?
Mary Nelson holds Directors' College from Stanford Law School.
What skills is Mary Nelson known for?
Mary Nelson is listed with skills including Change Management, Outsourcing, Leadership, Process Improvement, Strategic Partnerships, Start Ups, Strategic Planning, and Product Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial