Mary Lore Email & Phone Number

Atlanta, Ga, Us

Metro Atlanta

Freelance Interpreter/Translator. Available for translating into English or interpreting between English and Spanish.

Bogotá, Colombia

Translating into English Editing documents in EnglishMaintaining Term Bases and Term Memories for various clientsCoaching translatorsInterpreting between Spanish<->EnglishHandling service requests via e-mail and telephone in EnglishRelationship management with clients in SpanishResearching and managing terminologyReviewing work from Freelance Translators

My responsibilities at A City Discount included managing two employees, handling customer service issues on the phone and via our website, managing shipping issues, developing SOPs, etc.

Manage marketing of credit card positioned to Japanese ex-patriatesProduce monthly performance portfolio reportsHost weekly Operation meetingsTrack and analyze revenue share and charge off numbers

Managed 15 employeesMonitored and evaluated Customer Service calls in English, Spanish and JapaneseCoached Analysts in Sales and Customer Service Skills in English and SpanishTrained groups on specialized clients (Cultural Sensitivity)Tracked Analysts progress (Sales, QA and Personal Development) Maintained attendance records and time cardsTranslated and interpreted documents and phone calls in Spanish and Japanese for the Credit, Fraud, E-Commerce and Dispute Departments

Norcross, Georgia

Monitored and evaluated Customer Service/Collection Analysts (English, Spanish and Japanese) Assisted in training of new hiresAssisted with coaching of Customer Service AnalystsTranslated and Interpreted documents and phone calls in Spanish and Japanese for the Credit, Fraud, E-commerce and Dispute DepartmentsTrained new hires about Quality processPlanned and executed Customer Service week celebrationProvided Monthly reporting of Agent's evaluations for ManagementSupplied OCC reporting daily for compliance

Tokorozawa, Japan

Taught English to Japanese students of all ages to all levels Trained other teachersLead two sales campaignsPlanned social events for maintaining relationships between staff and students

Athens, Georgia Area

Trained employees in animal carePerformed minor medical procedures on animalsExecuted animal husbandryParticipated in the creation of Standard Operating Procedures of animal care and safety

Translation/Interpretation Certificate, Interpretation/Translation English/Spanish

B.A., Spanish/Japanese

Activities and Societies: Hispanic Student AssociationSpanish Language study focused on language, culture and literature. Studied abroad.

Coursera Certificate, Citizenship And Immigration In The U.S., 93.9%

Completed, with honors, the five week introductory course taught by Emory School of Law professor Polly J. Price, which covered.

Spanish

Matriculated in two Spanish Grammar courses, one Spanish Linguistics class and one Japanese Conversation course. Passed the Interpretation.