Mary Dray Email & Phone Number

Buffalo, New York, United States

Buffalo, New York, United States

PJM and ISO-NE

Buffalo, New York

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

• Audit analysis of data validation; includes assessment of meter accuracy• Audit certifying signs off on the legitimacy of data validation

Buffalo/Niagara, New York Area

• Responsible for managing and retaining over 400 customer accounts in the demand response program in three different markets• Gathered outstanding customer documents (w-9s, Third Party Authorization, billing) and assisted with sending payments to the customer

Lockport, Ny

• Responsible for ensuring superior customer service in accordance with the company standards.• Operate cash register and handle different forms of payment from customers.

Williamsville

• Communicated complex technical issues and resolutions in “customer friendly” language• Worked independently in a high paced, nimble, and fluid environment

Cheektowaga, Ny

•Assigned research and analysis projects that required use of Microsoft Office tools. •Major project was the distribution of AT&T stores throughout Upstate New York, working with project team for presentation to senior management

• Provided customer service to a diverse population of patrons.• Processes payments and oversee inventory of tickets.

• Supervised, planned activities for, and interacted with a number of children during playtime in an effort to reinforce positive behaviors and cooperation.• Responsible for the safety of children ranging from 4 to 12 years old.

Bachelor'S Degree, Business Administration And Management, Psychology, 3.74

Activities and Societies: Alpha Phi Omega, Psychology Research Assistant, Production and Operations Managment Student Tutor

High School Diploma