Mary Vo Email & Phone Number

Serve as primary contact for ServiceNow ticketing queue/troubleshooting Workday questions that include worker changes/data corrections, report questions, and EIB requests. SME for external company and internal team documentation on business processes about Workday. Partner with HR teams to identify and improve processes and assist with system maintenance/audits and projects as needed.

Supported HR Shared Services team. Managed and responded to inquires from employees and managers from team inbox. Subject matter expert for HR processes in Workday (Position Management, Data Changes, and Terminations). Optimized HR business processes. Analyzed and audited data from reports in Workday and HR Acuity. Created, maintained, and updated internal process documentation/visual workflows and external resources for employees. Partnered with Finance, IT, and other teams on various processes.

Bellevue, Washington

Triaged and answered employee inquiries as they came in to Benefits/HR Ops queue via ServiceNow. Assisted with orientation and processed I9's. Audited reports and data within Workday. Processed global mobility transfers and created offer letters.Contracted through Harvey Nash.

Greater Seattle Area

Analyzed and improved HR business processes within Workday. Provided support to partners (HRBPs, Recruiting, IT, Finance) on these processes including creating/maintaining process documentation. Involved in the employee life cycle from on-boarding new hires, answering questions and processing tasks in Workday for employees, and assisting with the termination process. Training partners and new specialists. Testing and validating business processes in Workday for implementations and new releases.

Greater Seattle Area

Partnered with Recruiting and HR to ensure data integrity with position details and new hire information in Workday and Jobvite. Oversaw data migration between Workday and ATS systems (Jobvite, Greenhouse, and Workday Recruiting). Audited offer letters and resolved any issues involving new hire information to ensure process goes smoothly to meet recruiting, HR, Finance, and IT standards. Managed recruiting processes and documentation/training for new recruiters.

Greater Seattle Area

See above description.Contracted through Fuel Talent.

Greater Seattle Area

Clients Included: Entercom.com, Milepost 31, Northwestern Mutual, and Whitepages.Served as first point of contact for customers, clients, and staff. Handled a variety of customer service and administrative tasks such as corresponding to customer inquiries and resolving issues via phone and email in a fast paced environment, sorting documents, and was trusted with handling high value assets.

Greater Seattle Area

Answered HR, Payroll, Benefit, Stock, and policy questions and resolved employee issues coming in via the Employee Resource Center (ERC) phone system and the ERC case management system. Administered on-boarding documents to new hires. Maintained employee information in PeopleSoft. Prepped and organized physical documents to digitize employee files.Contracted through Collabera.

Greater Seattle Area

As a lead expert at JC Penney, my role included hiring, supervising, solving specialists’ issues, and mitigating customer complaints.

Greater Seattle Area

My role as the Assistant Chief of Staff was to manage our in-office team. Some of the tasks that I did included conducting performance appraisals/weekly reviews and facilitating weekly meetings.

Greater Seattle Area

We are a national campaign that helps to downsize global poverty through building awareness to the cause and educating the public to talk with their congressional leaders. As an HR intern, I recruited and conducted interviews with applicants to our Regional Director program as well as applicants for intern positions for our headquarters in Seattle.

Advertise and recruit students to provide lecture notes for the website to share with students in the US, as a result for every certain amount of notes collected CourseHero donates books to children in Africa.

Virtual

As a student adviser at Seendio.com students from China would contact me through the website via Skype to ask any questions they might have about the education system in America as well as to practice their conversational skills since we spoke in English.

Greater Seattle Area

During Sounders and Seahawks games, I would provide the best possible game-day experience for fans by sharing positive teen energy and high enthusiasm. Making sure fans are following safety regulations and also distributing products and information to fans.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Awards: President's List

Bachelor'S Degree, Business, Human Resources Management/Personnel Administration, General

Activities and Societies: Foster School of Business International Buddy Program, Ascend, (Society for Human Resources Management) SHRM.

Running Start

Activities and Societies: Business ClubAttended as a running start student. Awards: President's List and Dean's List.

High School Diploma

Activities and Societies: Key Club, National Honor Society, Culture Club, Blood Drive Committee, Associated Student Body, Student Council.