Mary Watts

Mary Watts Email and Phone Number

Customer Care Representative II @ Alight Solutions
Orlando, FL, US
Mary Watts's Location
Orlando, Florida, United States, United States
Mary Watts's Contact Details

Mary Watts personal email

n/a
About Mary Watts

Dedicated and detail-oriented HR professional and MBA of Human Resources Management student with a background in psychology and a strong foundation in human resources and benefits administration. Proven ability to exceed productivity goals, build positive relationships, and support HR functions through effective customer service and problem-solving skills. Experienced in clerical duties, technical troubleshooting, and various HR and customer care processes, aiming to leverage expertise to contribute to HR team success.

Mary Watts's Current Company Details
Alight Solutions

Alight Solutions

View
Customer Care Representative II
Orlando, FL, US
Website:
alight.com
Employees:
10711
Mary Watts Work Experience Details
  • Alight Solutions
    Customer Care Representative Ii
    Alight Solutions
    Orlando, Fl, Us
  • Alight Solutions
    Customer Care Representative I
    Alight Solutions Nov 2023 - Present
    Provide quality customer care and act as a liaison by resolving questions and issues and helping client employees, former employees, retirees, and others understand, enroll in, and use their HR plan(s) (i.e., HRA/HSA and other health insurance plans, post-retirement medical reimbursement, Medicare, flexible spending accounts, qualified status change/qualified life event enrollments, COBRA, life insurance, accidental insurance, EAP, 401k, pension, payroll, leave of absences, short-term and long-term disability, etc.) accurately and effectively.
  • Data Recognition Corporation
    Test Scorer
    Data Recognition Corporation Mar 2019 - Present
    Remote
    Seasonal contract position scoring K-12 state exams. I exceeded productivity goals while also maintaining accuracy.
  • Arise Virtual Solutions Inc.
    Customer Service Agent
    Arise Virtual Solutions Inc. Sep 2020 - Mar 2021
    Remote
    Provided phone support for customers by investigating, troubleshooting and resolving customer issues.Managed, prioritized, and responded to customer issues and inquiries while maintaining excellent QA score.Escalated complex issues to appropriate channels.
  • Orange County Public Schools
    Support Services Desk Clerk
    Orange County Public Schools Jun 2017 - Jan 2018
    Orlando, Florida, United States
    Provided excellent customer service and assisted students with enrolling.Answered all inquiries via phone and email.Assisted students with filling out applications and taking tests on the computer.Verified identification documents such as passports, VISA, driver's licenses, etc.Input information into CampusNexus and met all student enrollment goals.
  • Orange County Public Schools
    Health And Physical Education Teacher
    Orange County Public Schools Sep 2016 - Jun 2017
    Orlando, Florida Area
    • 2016 - 2017 School Year Highly Effective Educator • Taught HOPE segment 1 and 2 to upwards of 300 students grades 6-12 through Educator using FLVS lesson plans.• Created and virtually taught Live Lessons to groups of students through Blackboard Collaborate and Safari Montage.• Completed welcome calls with students and parents within one week of enrolling in course.• Monitored student progress and re-engaged non-workers.• Contacted parents once a month for progress updates and contacted guidance counselors when necessary.• Used VSA to keep a thorough log of all interactions with parents, students, and guidance counselors.• Ran data reports to analyze student progress and create a plan to get them back on track and done with the course.
  • Seminole County Sheriff'S Office
    Detention Service Officer
    Seminole County Sheriff'S Office Jan 2014 - Sep 2016
    Sanford, Fl
    • Process cash and surety bonds and file, fax, and scan confidential documents and criminal records to database.• Maintain security and proper documentation of all activities that occur on post during 12-hour shift.• Sign in visitors, open doors, open security gates.• Schedule upwards of 50 visitations a night, answer telephone inquiries, and in person inquiries.• Cross trained to conduct new arrestee interviews and input data.
  • Kelly Services
    Substitute Teacher
    Kelly Services Sep 2015 - Dec 2015
    Orlando, Fl
  • Captel S.A.
    Captioning Assistant
    Captel S.A. Feb 2013 - Jan 2014
    Orlando, Fl
    My responsibilities included: captioning telephone calls for the deaf/hard of hearing using voice recognition software and occasional typing while maintaining confidentiality.
  • Cabin Creek Food Services
    Cashier
    Cabin Creek Food Services Aug 2010 - May 2013
    Valencia East Campus Orlando, Fl
    Cabin Creek Food Services is a family owned restaurant that is contracted through Valencia College. I worked during the lunch/dinner shift and would take upwards of 500 orders a day in a fast-paced environment. My responsibilities included: taking food orders, customer service, handling cash, balancing register before and after shift, cleaning, prepping food, documenting inventory, and stocking shelves.
  • The Walt Disney Company
    Outdoor Food Vendor
    The Walt Disney Company Jul 2010 - Apr 2012
    Magic Kingdom
    Outdoor food vendor's are assigned a park and operate a food cart alone. I was assigned to the busiest park which is Magic Kingdom. My responsibilities included: documenting inventory before and after shift, balancing the register before and after shift, preparing food (popcorn, sweet almonds), taking orders, filling orders, accepting and processing payments, and cleaning. My responsibilities also included answering guest questions and providing directions.

Mary Watts Skills

Microsoft Office Customer Service Typing Microsoft Word Microsoft Excel Time Management Social Media Event Planning Social Networking Outlook Documentation Training Data Entry Cash Management Cash Handling Appointment Scheduling Telephone Reception Teamwork Telephone Skills Cashiering Filing Scheduling Microsoft Powerpoint

Mary Watts Education Details

Frequently Asked Questions about Mary Watts

What company does Mary Watts work for?

Mary Watts works for Alight Solutions

What is Mary Watts's role at the current company?

Mary Watts's current role is Customer Care Representative II.

What is Mary Watts's email address?

Mary Watts's email address is ma****@****cps.net

What schools did Mary Watts attend?

Mary Watts attended St. Thomas University, University Of Central Florida, Orange Technical College Winter Park & Avalon, Valencia College, University High School.

What are some of Mary Watts's interests?

Mary Watts has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Human Rights, Arts And Culture, Health.

What skills is Mary Watts known for?

Mary Watts has skills like Microsoft Office, Customer Service, Typing, Microsoft Word, Microsoft Excel, Time Management, Social Media, Event Planning, Social Networking, Outlook, Documentation, Training.

Who are Mary Watts's colleagues?

Mary Watts's colleagues are Tiffany Jackson, Kezia Brown, Christian Cintron, Dharini (Dee) Patel, Robert Szatko, Ted Nielsen, Landis Dunn.

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