As Senior Technical Administrative Specialist at GeneCopoeia, Inc., I collaborated with sales, marketing, accounting, and R&D departments to manage, analyze, and disseminate documentation of 300+ customer profiles. I mentored and trained one new team member on core business processes, including monitoring work progress through weekly reporting to my supervisor; resulting in reduced training and induction time by two weeks. I also directed new team member onboarding for five members of differing departments; controlled secretarial and office duties with one junior administrative specialist; maintained office supplies; and led and assisted the junior administrative specialist with all responsibilities and tasks.

As Technical Administrative Specialist (junior position) at GeneCopoeia, Inc., I processed and generated 50,000+ domestic and international orders and shipments Additionally, I delivered proficient customer assistance; including quote generation, providing status updates for orders and shipments, and interacting with customers of various cultural and international backgrounds. I also ensured documentation and filed records were organized in a structure most accessible and comprehensible to all organizational departments.

As a Shift Supervisor at Sheetz, Inc., I led and managed shift teams of 2-8 employees at a time; ensuring all shift duties were completed properly and in a timely manner. I regularly practiced cash control of $70,000+ per day; including balancing registers at each shift's end and conducting end of day processes. On a rotating basis, I controlled and organized inventory of 500+ items; including perishable and non-perishable products. I rigorously enforced and clarified practices adhering to OSHA and ServSafe regulations and corporate policies. I also travelled to five additional stores within MD and PA to provide training and supervision for underperforming and understaffed stores.

As a training specialist for Sheetz, Inc., I trained and mentored eight new personnel; which included educating on work processes and productivity strategies. I accurately documented participation and evaluated learning for these personnel. These evaluations were reported to assistant, store, and regional managers. I also effectively utilized cross-training techniques to boost productivity and develop each team member's individual skills set.

As a salesperson at Sheetz, Inc., I implemented proper kitchen procedures aligning with OSHA and corporate policies; processed transactions through point of sales terminal, including cash, credit, check, and lottery transactions; enforced regulations related to tobacco, e-cigarette, and alcohol sales; and stocked and cleaned all interior and exterior areas of stores.