Shedule appointments and meetings between potential clients or customers and sales representatives or other key personnel. This role is crucial in ensuring a smooth and organized sales process.

Administrative Support: Managing executives' schedules, arranging appointments, and handling correspondence. This could involve coordinating meetings, preparing documents, and handling communication on behalf of the executives.Confidentiality: Maintaining a high level of confidentiality regarding sensitive information related to the company and its executives.nformation Management: Organizing and maintaining files, records, and other important documents. This may involve both physical and digital file management.Project Assistance: Assisting executives with various projects, which may involve research, data analysis, and coordination with different departments.

- Develop and implement quality control procedures and policies to meet regulatory requirements and organizational objectives.-. Conduct regular inspections and audits to assess compliance with quality standards and identify areas for improvement.- Collaborate with cross-functional teams to establish quality metrics, targets, and action plans.- Monitor and analyze quality data, such as defect rates, customer complaints, and non-conformance reports, to identify trends and opportunities for corrective and preventive actions.- Lead investigations into quality incidents, root cause analysis, and implementation of corrective actions to prevent recurrence.- Provide training and guidance to employees on quality procedures and best practices.Conduct supplier evaluations and audits to ensure adherence to quality standards and specifications.- Prepare and present quality reports and metrics to management, highlighting areas of concern and recommending improvement initiatives.- Stay updated on industry regulations, standards, and best practices related to quality management systems.

- Identify and assess opportunities for process improvement across the organization.- Analyze current processes and workflows to identify inefficiencies, bottlenecks, and areas for optimization.- Collaborate with cross-functional teams to gather data, perform root cause analysis, and develop solutions for process improvement.- Conduct process mapping and documentation to identify gaps and areas of improvement.Implement process improvement initiatives, including redesigning workflows, streamlining procedures, and implementing automation tools.- Monitor and measure the effectiveness of process improvements through data analysis and key performance indicators (KPIs).- Facilitate process improvement workshops and training sessions to educate employees on new processes and tools.- Collaborate with stakeholders to define and track project objectives, milestones, and deliverables.- Ensure compliance with quality standards, regulations, and best practices in all process improvement initiatives.- Foster a culture of continuous improvement by promoting and supporting process improvement initiatives throughout the organization.

• Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are met• Assist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team• Timely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performance• Conduct regular Gage R & R / calibrations sessions internally and/or with clients• Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures• Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings• Work closely with Customer Experience team to drive improvement in C-Sat and soft skills.• Actively work with GB / BB to identify improvement areas and/or in improvement projects and initiatives like AIM• Train / mentor QCAs on quality tools and concepts (eg., QC Induction program)

- Lean Six Sigma Trained- Monitoring - Analysis- Coaching and Feedback- Reporting- Production- Participate in team huddles and provide brief discussion on Quality position of the process.- All Reports updated on time.- Co-ordinate all process improvement initiatives with Process Black Belt.- Calibration exercises on a regular basis to ensure consistency in measurement.

• Take inbound calls to answer questions about billing, payment status, account information, endorsement information payment plan information etc for property and casualty policies.• Requests to Accounting as required• Send out softcopies of policy declarations, bills etc to the Agents as per request.• Communicate over email with other groups to ascertain information to resolve calling party’s inquiry

As a Sales Associate, I answer incoming calls from credit card holders asking general information on their credit card. I am also responsible for reviewing accounts for declined transactions, credit line increase, pay by phone, balance transfers, disputes, activation of cards and many more. I also sell card products to the cardholders that will help them save while they have their credit card.I also became part of HELPGATE team who assist agents in resolving issues with regard to procedures, system problems and other concerns. When transferred to this team, we mainly focused on providing good customer service and make sure that proper guidelines and procedures are followed.

• Independently perform routine account activity review of risky transactions• Following standard procedures and action plans to reduce exposure on suspect items and/or transactions• Opening fraud or loss cases as necessary and ensuring that case files are accurate and complete with all appropriate dispositions and detailed notes• Depending upon specific function, position may communicate actions on suspect items to branch personnel, customers, Fraud Hotline and Corporate Security as necessary• Documenting the review and investigation process followed for each account reviewed and preparing various documents, reports and system entries as necessary for financial entry, certification, reporting and statistical purposes• Ensuring that regulatory, legal, bank and audit requirements are met• Consistently show good decision making, professionalism, and a willingness to take ownership in reaching an effective decision on any fraud tool.• Commitment to providing the highest quality service to each customer every day• Demonstrate the ability to identify, analyze, and solve problems by providing viable solutions and executing excellent follow through and communication• Demonstrate the ability to efficiently and effectively handle call center volumes