Marzena Semla Email & Phone Number

Dublin, Ireland

Dublin, Ireland

Responsible for organizing and providing training via phone on how to connect and use different types of credit card terminals which in use on Irish and UK market, advising customers on how to use terminals depends of type of business and specifications, organizing collections of old terminals and making courtesy calls to the customers. Scheduling engineers visit and provide cover for other European counterparts. Undertake the fulfillment of customer requests on a day-to-day basis, provide information accurate updates on their requests by email and daily call, updating the service management tool to ensure the accuracy of stock levels and job status for periodically produced customer reports, liaising with the partner to ensure that customer requests are managed to SLA, being responsible for the end to end service delivery to the customer.

Dublin, Ireland

Document all calls in the call logging database including what troubleshooting has been carried out and what actions need to be completed. Adhere to the correct escalation path and ensure that the customer is kept constantly updated and informed on the status of their call until a resolution has been found. Been proactive and made suggestions for improvements to existing processes and procedures. Complete Helpdesk tasks including Account Administration, Daily Helpdesk Reporting etc. Desktop Support\Application Support\Server Support and Lotus Notes Support as well as providing support for Vodafone specific technologies via phone, email or web.

Dublin, Ireland

Answered all incoming calls to IT Direct, granting clients access to systems by entering their details onto customized Windows databases and systems, dealing with the SLA and team leaders, resetting/unlocking clients’ passwords, administrative duties, answering and transferring clients’ calls.

Dublin, Ireland

IT Helpdesk for User Access Management – Bank of Ireland, responsible for creating new accounts for BOI employers, granting clients access to systems by entering their details onto customized Windows databases and systems, resetting/unlocking clients’ passwords, resetting/unlocking users on mainframe, dealing with the SLA and team leaders, opening, dealing with and distributing incoming post, answering and transferring clients’ calls, ad-hoc administrative duties, i.e. Internet/email correspondence, training new staff members, acquiring knowledge of further systems.

Krakow, Poland

ITO Helpdesk in an international environment, responsible for IT issues, resolving computer related problems of users worldwide, customer advisor for the Lloyd’s Register users, resolving problems with the Computer via phone with the customer or sending the solution by e-mail, copying, faxing, duties with entry clerks, dealing with the team leaders.

Msc, Management And Marketing/Management In Corporations/Economy

Ba, Management And Business