With over 15 years of unwavering dedication to the art and science of coffee, I am deeply passionate about every aspect of the industry – from the bean to the cup. As a seasoned professional, I've had the privilege of immersing myself in the world of coffee, espresso, and equipment, and it's a journey I continue to find immensely rewarding.Professional Journey:My career has been a blend of expertise and enthusiasm, encompassing roles that have allowed me to witness and contribute to the dynamic evolution of the coffee landscape. From the meticulous craft of roasting to the intricacies of espresso extraction, my experience has been a continuous exploration of flavor, quality, and innovation.Coffee Training Advocate:One of the highlights of my journey has been serving as a dedicated trainer for the Specialty Coffee Association. Being a part of this esteemed organization has not only allowed me to share my knowledge but also to be a catalyst for shaping the skills and passion of aspiring coffee professionals. The commitment to excellence in every cup is a principle I instill in every training session.Passion for Espresso and Equipment:Espresso, for me, is not just a beverage; it's an art form. I am particularly enthralled by the intricate dance between the coffee and the equipment. From dialing in the perfect grind to achieving the ideal extraction time, the pursuit of espresso perfection is a journey I undertake with zeal.Looking Ahead:As I navigate the ever-evolving coffee industry, my commitment remains steadfast - to elevate the coffee experience for enthusiasts and professionals alike. Whether it's optimizing equipment performance, curating unique coffee blends, or sharing insights through training sessions, I am dedicated to pushing the boundaries of what's possible in the world of coffee.Let's connect and explore the endless possibilities within the realm of coffee. Together, let's savor the richness of every bean and create coffee experiences that leave a lasting impression.#CoffeeEnthusiast #Espressolover #SpecialtyCoffee #CoffeeTrainer
Dalla Corte Uk
View- Website:
- linktr.ee/dallacorteuk
- Employees:
- 5
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Coffee Excellence ManagerDalla Corte UkLondon, Gb
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Customer Experience ManagerDalla Corte Uk Feb 2024 - PresentLondon, England, United Kingdom🚀 Customer Experience Manager & Coffee Trainer at Dalla CorteAs the Customer Experience Manager and Coffee Trainer at Dalla Corte, I am passionate about delivering exceptional coffee experiences to our valued customers. My role involves managing and enhancing the overall customer journey, from initial inquiries to post-purchase support.Key Responsibilities:🛠️ Customer Experience Management:I lead efforts to improve customer satisfaction and loyalty through strategic initiatives.I am the go-to person for addressing customer inquiries, ensuring prompt and effective solutions.Collaborating with cross-functional teams to optimize the overall customer experience is a key aspect of my role.☕ Coffee Training:I design and conduct engaging training programs for internal teams, focusing on product knowledge and customer service skills.Keeping abreast of the latest trends in the coffee industry, I share valuable insights with the team to foster continuous learning.💡 Team Collaboration:Working closely with sales and marketing teams, I align customer experience initiatives with broader business goals.Promoting a collaborative culture within the organization is integral to my approach.Qualifications:Proven experience in customer experience management and training roles within the coffee industry.In-depth understanding of coffee machine functionalities, features, and brewing processes.Exceptional communication skills with a keen eye for detail.
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Sales ExecutiveIkawa Nov 2021 - Jul 2023London, England, United KingdomSales Executive actively generating and prospecting leads. Responding and following up on inbound inquiries. Managing and administrating a pipeline of 200+ active prospective customers using SalesForce. Product presentation over email, over the phone, and conference calls. In-person demonstrations and visits. Participating and contributing to key annual trade exhibitions. Designing, planning, and executing short and long-term improvement initiatives. -
Technical Manager And After SalesFiorenzato M.C. S.R.L. Nov 2018 - Nov 2021Vigonza, Veneto, ItaliaExperienced technical manager with a proven track record of success in the after sales industry.Proven ability to provide excellent customer service and support.Expertise in troubleshooting and resolving technical issues.Strong communication and interpersonal skills.Ability to work independently and as part of a team.ResponsibilitiesProvide technical support to customers.Troubleshoot and resolve technical issues.Develop and implement after sales procedures.Prepare reports and presentations for the R&D team on new products or ideas. -
Head Barista And Ast Trainer Barista And BrewingSevengrams Uk Jul 2017 - Oct 2018London, Greater London, Regno UnitoAssistant Manager and Head BaristaExperienced assistant manager and head barista with a proven track record of success in the coffee industry.Proven ability to lead and manage a team of baristas, providing excellent customer service and creating a positive work environment.Expertise in coffee brewing, latte art, and food preparation.Strong communication and interpersonal skills.Ability to work independently and as part of a team. I supported the manager in the design of the second shop in Clapham and managed the opening of the new shop.ResponsibilitiesManage and lead a team of baristas.Provide customer service to customers.Brew coffee, create latte art, and prepare food.Train new baristas.Develop and implement new coffee and food recipes.Manage inventory and supplies.Prepare reports and presentations.SkillsCoffee brewing skillsLatte art skillsFood preparation skillsCustomer service skillsCommunication skillsTeamwork skillsLeadership skillsProblem-solving skillsAnalytical skillsReport writing skillsPresentation skills
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Coffee TrainerAicaf Sep 2014 - May 2017Calcinato, Lombardy, ItalyTrainer for all the coffee courses, barista, latteart, espresso sommelier, green and roasting introduction, coffee cocktails. Managing the training, creating resources and material, monitoring the quality.
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General Manager MultisiteNemonomen Snc Sep 2010 - Dec 2013Brescia, Lombardy, ItalyGeneral manager of a Coffee Shop and a Restaurant Club.General accounting for profit and loss documents, HR Management of more than 14 people, orders and stock management, running the daily business operations and all the aspects for HACCP. Events planning and coordination.
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Special Event CoordinatorCastello Malvezzi Sep 2009 - Dec 2010Brescia Area, ItalySpecial event sales executive. Support in event management and customer service. -
Waitress, Restaurant Assistant Manager, Maitre, Food And Beverage ManagerVarious Jan 2000 - Jan 2008ItalyDedicated and results-driven hospitality professional with a dynamic career spanning from 2000 to 2008, encompassing roles as a Waitress, Restaurant Assistant Manager, Maitre, and Food and Beverage Manager. With a passion for delivering exceptional service and a keen eye for operational efficiency, I have consistently contributed to the success of renowned establishments in the hospitality industry.As a Waitress, I honed my customer service skills and developed the ability to anticipate and exceed guests' expectations. My attention to detail and friendly demeanor created a welcoming atmosphere, resulting in positive guest experiences and increased customer loyalty.Stepping into the role of Restaurant Assistant Manager, I embraced the challenges of leadership, guiding and motivating teams to deliver outstanding performance. I collaborated with the management to implement process improvements, resulting in streamlined operations and enhanced guest satisfaction.As Maitre, I thrived in orchestrating the front-of-house operations with finesse and precision. My strong organizational skills allowed me to manage reservations, seating arrangements, and customer flow efficiently. I also played a pivotal role in training and mentoring staff to maintain the highest service standards.Promoted to the role of Food and Beverage Manager, I took charge of overall an inflight catering operations, successfully coordinating diverse teams and ensuring smooth day-to-day functioning. My strategic approach to inventory management and vendor relations led to cost reductions without compromising on quality, positively impacting the bottom line.Throughout my career, I have maintained a commitment to exceptional service, resulting in accolades from both customers and colleagues. I am known for my strong interpersonal skills, adaptability, and ability to thrive in fast-paced environments.
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Accountant And Finance AssistantVarious Chartered Accountants Sep 1995 - Sep 2000Lombardy, ItalyResponsibilities:Prepared financial statements and reports, including balance sheets, income statements, and cash flow statements.Managed accounts payable and receivable, including processing invoices, tracking payments, and reconciling bank statements.Assisted with budgeting and forecasting, including gathering data, developing models, and presenting results to management.Provided support to the accounting team, including answering questions, resolving issues, and completing projects.Skills:Proficient in Microsoft Excel, QuickBooks, and other accounting software.Strong analytical and problem-solving skills.Excellent attention to detail.Ability to work independently and as part of a team.Summary:I am a highly skilled and experienced accountant and finance assistant officer with a proven track record of success in a variety of industries. I am proficient in all aspects of accounting, including financial statement preparation, accounts payable and receivable management, budgeting and forecasting, and tax preparation. I am also a strong problem-solver and have a keen eye for detail.
Marzia Viotti Education Details
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Specialty Coffee AssociationBarista Skills, Brewing Skills -
AicafItalian Coffee Trainer
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Itc SarezzoEconomics
Frequently Asked Questions about Marzia Viotti
What company does Marzia Viotti work for?
Marzia Viotti works for Dalla Corte Uk
What is Marzia Viotti's role at the current company?
Marzia Viotti's current role is Coffee Excellence Manager.
What schools did Marzia Viotti attend?
Marzia Viotti attended Specialty Coffee Association, Aicaf, Itc Sarezzo.
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