Though in all three in class, hybrid, & online platforms for graduate-level, under-graduate levels & professional training in the areas Information Technology (IT), International Business (IB), Business Strategy, data analytics & analysis, and project management.

Solved high level customer issues

Teaching hands-on courses for CompTIA A+ and CompTIA Network+ certification.Coordinate Penn Foster Pathway program designed to educate and tutor students, in a hybrid class.

Thought classes in a hands-on environment for CompTIA A+ and CompTIA NET+Authored, Project Management program proposal, defining each module's description, text book, duration, and credit. Modules included: Managing Projects, Scheduling and Cost Control, Introduction to 6 ∂ (optional Green Belt), Quality for Project Managers, Introduction to MS Project, Cert Prep (CAPM/PMP), Cert Prep (6 Sigma)

Thought classes in a hands-on environment for CompTIA A+, CompTIA NET+, CompTIA Linux+, and CompTIA Security+ certifications

o Managed various projects to deliver HBA products on schedule, high quality products to market.o Liaised with developers and customer support to recreate and resolve customer issues o Researched and developed leveraging guidelines in a SAN environment.o Designed and developed process improvement mechanisms to reduce time in project cycle.o Developed, Maintained and troubleshoot HBA Linux Driver Kits, HP Linux Fibre Channel Enablement Kit, HP Fibreutils RPM, Offline Firmware Components for QLogic and Emulex HBAs.o Contributed software deliverables to server management CDs such as HP SmartStart, HP PSP, HP Firmware Maintenance CD.o Designed, developed and managed a knowledge management system which enabled all engineers to share information about customer advisories, procedures, hardware, software, operating systems, and tests in a single system.o Managed Boot From SAN (BFS) mail box and web site answering internal and external questions.o Provisioned intranet forums as webmaster of departmental website and creator of SharePoint team sites.

• Primary point of contact to Program/Project Managers for integrating messaging technology—wireless and VOIP.• Conducted internal ISO audits for entire organization and assisted in remediation of gaps.• Designed and implemented an automated customer care process for third-party vendors, using SQL, Korn Shell, sendmail on Solaris system.• Participated in designing system to centralize and monitor administrative system of new product using C++.• Developed in JSP, HTML, JavaScript and PERL performing duties of web engineer.• Developed module for adding new functionality to existing software, using JSP, HTML, JavaScript, PERL and SQL.• Analyzed, designed, and developed an e-Mail branding template, reducing the software development cycle.

• Managed consultant hired to setup upgrade Fire Wall (FW) server, including the installation of NT server, & the upgrade of UNIX server’s OS, CheckPoint, & the FW software.• Administered WAN, remote access, FW, Internet/Intranet connectivity, &Lotus Notes, which were developed in SQL, MS-SQL server & user management.• Administered & supported remote access connectivity using IBM Global Network Dialer for 100+ global users.• Researched, documented, and drew maps of our WAN connectivity in relation to email & FW for 3 sites.• Administered the FW on a UNIX SUN SPARC OS and 250+ user’s connectivity to the WAN.• Added & modified users in PBX & Audix Systems, as back up telecom's administrator.• Administered & supported Lotus Notes Server & 250+ users in three sites on a UNIX Sun SPARC OS for the server, & various OSs for the users.• Designed & developed numerous breakthrough software products & delivered relevant training seminars to IS staff & consultants on these products.

Network Manager, Lowell (1995 – 1997)• Managed, coordinated, maintained, and resolved all user difficulties with the Digital PATHWORKS network with 400 nodes, in a multi campus academic environment. • Designed, implemented, maintained, and performed troubleshooting Local Area Network (LAN).• Administered network software, hardware, and cables.• Analyzed, designed, and maintained a LAN database.• Acted as Assistant System Manager as required.• Trained the new Telecommunication Manager on the PBX, AT&T’s G3r, and the cabling of Voice layout and its configuration across the campus.Network Support Staff, Bedford (1992 – 1995)Communication Specialist, Bedford (1991 – 1992)Computer Operator/Lab Technician, Bedford (1988 – 1992)Instructor-Community Services, Lowell and Bedford (1999 – 2000) • Taught Introduction to: Internet, PC and Windows, and Microsoft ACCESS and Excel.Instructor-Math, Science, Technologies, Lowell (1995 – 1995)Teaching Assistant, Bedford (1988 – 1990)