Supervised, managed, and supported large teams and provided direction to guarantee the provision of high-quality customer care. Utilizing my excellent communication skills, I expertly interacted with customers and adeptly responded to queries.Managed customers’ requests, inquiries and complaints, provided technical assistance, made recommendations, and facilitated solutions.Developed and managed relationships with banks, PSPs (Payment Service Providers) and vendors relevant to Electronic Banking/Electronic Payment.

Designed and implemented robust network architectures, including LAN, WAN, and wireless networks, to support business operations.Managed network security, ensuring compliance with industry standards (such as ISO 27001) and implementing firewalls, intrusion detection systems, and access controls.Led a team of 5 network engineers, providing mentorship, performance evaluations, and fostering a collaborative work environment.Oversaw network upgrades, including hardware and software installations, ensuring minimal disruption to services. Collaborated with vendors to negotiate contracts, evaluate new technologies, and optimize costs.Developed disaster recovery plans and conducted regular network audits to identify vulnerabilities.

Configuration, Implementations and Troubleshooting in the areas of Routing and Switching Protocol in the Banking industry (Data Center of Bank)• Experienced with general Network management and support: TCP/IP, DNS,VPN, DHCP, SNMP• IP routing using BGP, OSPF• Switching using STP|VTP| VLAN• upgraded ios on various Cisco Routers as well as switches• knowledge of solar winds , remote access• history of working in the support , design, troubleshooting of Cisco Routers (7200,7600,3600,2800,2600,1800,1700) and Cisco Switches (2000,3500,3700,series 6500)• good familiarty with VPN Tunnel IP sec |GRE | Spaning tree| BGP |OSPF| EIGRP | MPLS• Extensive experience about e-banking and e-payment projects.• Extensive experience in management, design, maintenance, and support of ATM.• Good understanding about ATMs, Payment-Kiosks and their Value Added Services (VAS).

1. Performed IOS upgrades on 2900 series Cisco Catalyst switches and 1800, 2600, 3600 series Cisco routers using TFTP.2. Worked on installation, maintenance, and troubleshooting of LAN/WAN (ISDN, Frame relay, NAT, DHCP, TCP/IP).3. Configured Access List (Standard, Extended, and Named) to allow users all over the company to access different applications and blocking others.4. Configured STP for loop prevention and VTP for Inter-VLAN Routing.5. Provided secure Tunnel and support between Saderat Bank branches and Data center