María Alejandra Flechas. Email & Phone Number

Bogotá, Distrito Capital, Colombia

Bogotá, Distrito Capital, Colombia

Bogotá, Distrito Capital, Colombia

• User Researcher | Rappi AliadosRappi Aliados app, Allows restaurants (Aliados) effectively manage customer orders by receiving them, printing them, assigning them to couriers, and confirming the details of each order..
• Planned, designed, recruited and executed usability tests on more than 20+ Rappi Aliados features.
• Built end-to-end research projects that combine both qualitative and quantitative methods to gain a thorough understanding of areas of improvement in the Latam Rappi Aliados app.
• Created new methods, techniques, and guidelines for recruiting participants.

Bogotá, Distrito Capital, Colombia

• Ux Researcher | Fulfillment | Soy Rappi appThe couriers app allows couriers to effectively manage their orders, track their earnings, follow up their performance, undergo training, book slots, among other features.
• Supported UX Research (focus groups, surveys, interviews, prototype design and creation) to bring valuable insights / information for the fulfillment team.
• Redesigned and standardized the research process for Soy Rappi research projects

Bogotá D.C., Colombia

• Trainig Specialist | Soy rappi
• Develop the training materials for couriers, converting in-person training sessions to virtual format, improving training times
• Contributed to the development of new training methods within the courier app.
• Coordinate the content creation and the virtual training plan for shoppers achieving a reduction in training time, while improving the learning curve a 75 %

Bogotá, Distrito Capital, Colombia

Ops trainee Soy Rappi | Soy Shopper

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Curso Digital User Experience Management

Curso Responsabilidad Empresarial

Curso Fashion Branding, Fashion Marketing