At Listopro, my role as User Onboarding Analyst empowered our team to streamline candidate communication, which was instrumental in enhancing the user experience. My transition to an Operations Analyst saw us optimizing processes and fortifying the customer success strategy. With certifications in development and personal growth from Coderhouse and Alura Latam, I am committed to leveraging my technical and analytical skills to contribute to innovative solutions in the tech industry.
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Operations Analyst And User SupportListopro Feb 2019 - Jul 2022Cdmx- Follow-up of interviews with companies.- Customer and user support.- Optimization of processes and direct assistance with the Customer Success area. -
User Onboarding AnalystListopro Oct 2018 - Jul 2022Cdmx- Attention through different communication channels to the candidates registered on the platform. - Assistance in requests from other areas.
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Customer ServiceTandem Aug 2017 - May 2018 -
Recruitment AssistantTandem Aug 2017 - May 2018- Search for candidates on different platforms.- Publication of vacancies in job boards.- Improved recruitment process from 3 weeks to 3 days.- Onboarding of candidates and new operators for operational teams with 75% retention. - Additional continuity in relation to customer service follow-up.
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Customer ServiceAliada Mx Jun 2017 - Dec 201797% customer satisfaction. (monthly) Response time 1' .Resolution of 30 to 50 chats per day -
Data Capture And ManagementAliada Mx Apr 2016 - Jun 2017+600 profiles created within the internal software (Admin).Data capture, registration, and review of documentation for candidates to enter the platform.Troubleshooting assistant for Aliadas in relation to the use of the application.
Frequently Asked Questions about María Guadalupe A.
What is María Guadalupe A.'s role at the current company?
María Guadalupe A.'s current role is Operations Analyst and User Support | Process Optimization, Customer Support.
Not the María Guadalupe A. you were looking for?
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Maria Guadalupe M.
Querétaro, Que -
MARIA GUADALUPE BARRAGAN A.
Zamora De Hidalgo, Mic -
Maria Guadalupe Mtz A.
Mexico -
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Maria Guadalupe A. C
Mexico
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