As a customer service representative at MARKETING STORM LEADS, a leading digital marketing agency, I leverage my research and Excel skills to collect, organize, and analyze data on customer feedback, satisfaction, and retention. I also communicate with customers through phone, email, and chat, providing them with information, assistance, and solutions. I enjoy working in a fast-paced and dynamic environment, where I can learn from my colleagues and support the company's goals.I have a master's degree in English Language and Literature from I.U.T.S.O, where I developed a strong background in research, writing, and communication skills. I applied these skills in various projects and assignments, such as analyzing literary texts, conducting surveys and interviews, and producing academic papers and reports. I received multiple honors and awards for my academic excellence and research contributions. I am passionate about customer service and delivering high-quality results.