• Ensure accuracy of employee data across all Clir systems and platforms, administering employee letters, performance reviews, global benefits programs, and talent acquisition processes• Own the onboarding and offboarding process by serving as the first point of contact for new Clir team members and the last point of contact for exiting team members, conducting new hire orientations and hosting exit interviews to enhance the employee experience• Compile and analyse engagement, diversity, and other relevant survey data, as well as People & Culture Key Performance Indicators (KPIs), providing monthly reports with valuable business insights and themes• Collaborate with the VP of Operations to develop policies, processes, and programs that align with Clir's core values and business needs, providing mentorship to managers on employee relations-related subjects• Act as the primary point of contact for SOC2 and other security audits, leading the documentation of internal processes, controls, and knowledge management to maintain compliance• Participate in the Inclusion and Diversity committee to promote a culture of belonging and ensure that Clir remains a safe, equitable, and inclusive workplace for all team members

Maternity leave

• Led, mentored and trained a team of six HR professionals, fostering a culture of continuous learning and development• Directed the on-boarding, training, and employee relations for five departments, with a total of three hundred employees, ensuring a seamless and positive experience for all• Created and coordinated customized training programs for employees, using data-driven insights to identify areas for improvement and enhance employee performance• Supervised and monitored personnel administration processes, ensuring compliance with legal requirements and policies• Conducted comprehensive candidate assessments, screening and coordinating interviews to select top talent for the organization• Prepared weekly reports, key HR metrics, including recruitment, retention and employee engagement

• Spearheaded employee onboarding and offboarding processes, ensuring a smooth and welcoming experience for all new hires, as well as conducting exit interviews to identify areas for improvement• Maintained accurate and up-to-date employee records, ensuring compliance with relevant regulations and streamlining HR processes for the organization• Acted as a trusted advisor for all general HR queries, providing clear and concise advice and correspondence on a range of topics including letters, references, leave applications, and other requests• Managed and processed different types of leave, including sick, vacation, and parental leave, ensuring employees were informed of their entitlements and obligations• Provided exceptional internal customer service to employees and managers, going above and beyond to resolve issues and address concerns in a timely and effective manner

• Provided exceptional customer service by promptly answering and directing calls and addressing inquiries in a friendly and professional manner• Welcomed and greeted clients at the front desk, offering refreshments and creating a welcoming atmosphere• Maintained accurate and organized records by performing data entry and ensuring proper documentation of client interactions and appointments• Streamlined operations by booking appointments, coordinating meeting rooms, and arranging lunches and refreshments for staff and clients, resulting in increased efficiency and improved client satisfaction

• Provided exceptional customer service as a representative by responding to inquiries, resolving issues, and processing claims and insurance sales in a timely and efficient manner• Managed bank transactions and ensured accuracy in loan registrations while complying with all regulatory and internal policies and procedures• Trained new hires on company policies, procedures, and best practices to ensure a smooth transition into their roles and optimize their performance• Developed expertise in the organization's products and services to effectively handle customer inquiries and provide support and guidance to clients

• Delivering exceptional sales service to customers to guarantee their satisfaction and promote brand loyalty• Creating and maintaining a visually appealing and organized store to maximize sales opportunities and improve customer experience• Supporting the sales process by ensuring the store is fully stocked with inventory at all times and promptly restocking sold-out items