M. Afzal S. Email & Phone Number

Virginia, United States

As an IT Technician at Telos Corporation, I've been responsible for the meticulous maintenance, support, and repair of the company's computer systems. This role has involved performing hardware and software updates, swiftly addressing technical issues through collaborative troubleshooting, and delivering user training. I've been integral in upholding security standards by implementing robust measures to safeguard sensitive data. Notably, I've contributed to systems engineering, network… Show more As an IT Technician at Telos Corporation, I've been responsible for the meticulous maintenance, support, and repair of the company's computer systems. This role has involved performing hardware and software updates, swiftly addressing technical issues through collaborative troubleshooting, and delivering user training. I've been integral in upholding security standards by implementing robust measures to safeguard sensitive data. Notably, I've contributed to systems engineering, network administration, and cloud migration initiatives, leading to enhanced system performance, reduced downtime, and increased cost-efficiency. My successful management of software upgrades and technical training for junior technicians has showcased my project management and mentorship capabilities.I've pursued advanced areas such as systems engineering, network administration, and cloud administration, showcasing my commitment to expanding my skill set and contributing to the organization's technological advancements. Show less

United States

In my role, I've gained extensive experience supervising and providing critical technical support within data centers, with a specific focus on Network Operations Centers (NOCs). Within the NOC environment, I've taken on the responsibility of overseeing and managing the ticketing system, which involves efficiently resolving technical issues that arise within the network infrastructure. This encompasses tasks such as system and network installations, server and Cisco switch configurations, and… Show more In my role, I've gained extensive experience supervising and providing critical technical support within data centers, with a specific focus on Network Operations Centers (NOCs). Within the NOC environment, I've taken on the responsibility of overseeing and managing the ticketing system, which involves efficiently resolving technical issues that arise within the network infrastructure. This encompasses tasks such as system and network installations, server and Cisco switch configurations, and troubleshooting a diverse range of problems.Moreover, I've effectively overseen the RMA (Return Merchandise Authorization) process, ensuring the prompt replacement or repair of faulty equipment. Through my proactive engagement in these responsibilities within the NOC, I've not only refined my expertise in data center management and network infrastructure, but I've also significantly contributed to the overall efficiency and success of the organizations I've collaborated with. Show less