• Managing back-office tasks including creating quotes, processing orders, and handling customer inquiries in Salesforce.• Coordinating closely with order management, logistics, and accounts receivable teams to ensure smooth operations.• Optimizing CRM system usage alongside SAP to improve efficiency and data quality.

In my role as a Sales Development Representative for the DACH region, I excelled at generating and qualifying leads through cold calling, email outreach, and LinkedIn engagement. By building strong relationships with prospects, I was able to understand their needs and align our solutions effectively. I conducted market research to identify potential opportunities and trends, which informed our outreach strategies. I managed the sales pipeline using CRM tools, ensuring timely follow-up on leads, and collaborated with sales and marketing teams to develop targeted campaigns.

As a member of the band Konstrakta and Zemlja gruva, I've actively participated in concert promotions, contributing to the success of our live performances. I've also been involved in recording music material. Beyond the studio and local scene, I took a part in various international tours.

Throughout my career as a social media moderator, I've developed a unique skill set centered on enhancing the online presence of brands and ensuring exceptional customer satisfaction. My responsibilities included promptly responding to customer reviews and inquiries, addressing their needs, and using their feedback to improve our products and services. I've also been monitoring the performance of various customer-facing tools (websites and social media platforms). By ensuring these tools functioned optimally, I contributed to a seamless user experience.

Contact with clients from German-speaking regions, providing immediate support for various issues that clients encounter, in order to have long-term customer satisfaction. My work as a customer support specialist has provided me with valuable experience in communication and negotiation skills, both verbally and in writing, since I mostly handled customer complaints. Having worked on three types of channels (calls, chat, and email), I have learned that each client must be approached differently depending on their chosen method of contact.

As a Coordinator of Cultural Events, I was responsible for strategically allocating personnel in alignment with the organization's requirements. Creating comprehensive schedules for employees, suppliers, and participants was a key part of my responsibilities. My experience in this role has honed my skills in event planning, logistics, and team coordination.

Online English language instructor for adults and children, offering both group and individual lessons. Through this role, I've honed my skills in communication, adaptability, and pedagog.