Handling IT Operations across the group ensuring successful delivery of IT Services and business continuity in different countries.Responsible for maintaining constant relationship with business heads for reporting on IT Services and to maintain alignment and constant feedback for CSI. Key responsibilities also included:• Assisting business in Cost planning IT infrastructure and resources for bidding and New setups • Technology selection and solution development for permanent offices and project sites.• Ensuring Standards are met / improvements in approved IT Standards• IT Asset Control / Procurement and asset movement authorizations • Service Contracts management ensuring service quality from 3rd party suppliers to business• Management of Operations team including recruitment, deployments, training and Development Achievements:•Roll-out of Remote Support Program enabling 80% reduction in incident response time •Service Catalog and MOU for the Department•Lead feasibility study for being a profit center for the IT Department•Supervised the project for Automated Active Directory and Oracle Employee Directory Synchronization•Standardized Business Office Setup enabling business to easily estimate Technology requirements and costs•Reduced Minimum stat-up costs for business with optimized technology selection•Service Desk Roll-out including user orientations and training•Service Desk reports to businessAchieved Standardization of Systems Policies across all offices•Achieved more than 20% reductions in IT spending with optimized utilization of IT Assets•Planned and oversaw commissioning of first Hot Disaster Recovery Site for the group •Achieved 83% reduction in Telecommunication Costs through various initiatives•Headed the project for Preemptive Monitoring and Alerts System roll-out•MPLS roll-out/Security Policies and Systems/Password Standardization•Increased Backup Success rate from 40% to 95% through policy standardization and proactive motoring

3 Years and 6 Months) Responsible for IT Strategic planning, IT Operations, Loyalty Solution Development and Business Consulting · Standardized IT Operations across offices in 11 countries · Designed and Deployed SMS based Loyalty program for Motorola · Designed loyalty program solutions for various clients · Database Administration for Loyalty solutions · Predictive monitoring of systems to ensure smooth business operations · Assisted business in pre-sales meetings for technology solutions identification

3 Year and 7 Months)Responsible for support operations for a team of 4 people and multiple branches and ensure systems availability throughmanaging satellite and other communication links including redundant inter-branch P2P radio links Administered Windows Servers , AS/400 client Connectivity, SNA and Lotus Domino Servers administration · Rolled-out and managed IT Help-desk for 22 branches · Participated in Standard; Planed and prepared backups and disaster recovery including Y2K event · Managed VSAT, Radio Links and leased lines including maintenance · Installed and maintained various Network technologies and equipment such as Hughes, Cisco, Cabletron, etc · Successfully achieved Off-Site ATM Installation using TDMA connectivity