Group It Manager Operations
CurrentHandling IT Operations across the group ensuring successful delivery of IT Services and business continuity in different countries.Responsible for maintaining constant relationship with business heads for reporting on IT Services and to maintain alignment and constant feedback for CSI. Key responsibilities also included:• Assisting business in Cost planning IT infrastructure and resources for bidding and New setups • Technology selection and solution development for permanent offices and project sites.• Ensuring Standards are met / improvements in approved IT Standards• IT Asset Control / Procurement and asset movement authorizations • Service Contracts management ensuring service quality from 3rd party suppliers to business• Management of Operations team including recruitment, deployments, training and Development Achievements:•Roll-out of Remote Support Program enabling 80% reduction in incident response time •Service Catalog and MOU for the Department•Lead feasibility study for being a profit center for the IT Department•Supervised the project for Automated Active Directory and Oracle Employee Directory Synchronization•Standardized Business Office Setup enabling business to easily estimate Technology requirements and costs•Reduced Minimum stat-up costs for business with optimized technology selection•Service Desk Roll-out including user orientations and training•Service Desk reports to businessAchieved Standardization of Systems Policies across all offices•Achieved more than 20% reductions in IT spending with optimized utilization of IT Assets•Planned and oversaw commissioning of first Hot Disaster Recovery Site for the group •Achieved 83% reduction in Telecommunication Costs through various initiatives•Headed the project for Preemptive Monitoring and Alerts System roll-out•MPLS roll-out/Security Policies and Systems/Password Standardization•Increased Backup Success rate from 40% to 95% through policy standardization and proactive motoring
