Aakash Masand Email & Phone Number

Mississauga, ON, CA

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

✅ Achieved a 5.7% prospect conversion rate for the retail financial products offered by the company by implementing key conversational and closing strategies for cold leads. ✅ Monitored and analyzed existing sales techniques and customer service methods to implement training and feedback loops, achieving a CSAT score of 98.5% in 3 months.✅ Organized and.

Atlanta, Georgia, United States

• Mobilized a team of 7 SMEs and content developers to create and refine 500+ storyboards for the K-12 curriculum for a US-based virtual school.
• Formulated 900+ assessment questions of varying complexities using instructional design principles along with the DOK wheel levels.
• Oversaw the transition and implementation process of the newly created and existing course material on the Canvas LMS.

San Francisco, California, United States

• Conserved a revenue of $1.3M+ by boosting consumer retention from 82% to 89.5% over a span of 7 months through a meticulously planned and executed customer retention enhancement training project with an ROI of 8566%.
• Boosted the CSAT scores from 91.8% to 98.5% by crafting and implementing eLearning modules after careful evaluation of the existing training programs using Kirkpatrick’s Evaluation Model and collaboration with.
• Audited 200+ hours of customer support calls and 500+ email communications to engineer a rubric to evaluate the employees' performance based on quarterly KRAs resulting in an overall quality score of 97.3%.
• Monitored the activity of 1500+ learners on an in-house LMS and suggested enhancements in the existing curriculum to amplify consumer engagement and interaction levels.
• Tracked the interactions of over 700+ prospects within the HubSpot CRM and recommended improvements to current sales strategies aimed at boosting lead conversion rates.

Mumbai, Maharashtra, India

• Trained and mentored 500+ instructors in over 20+ cohorts on online courses targeted towards K12 learners and yielded a combined revenue of $3.2M achieving an overall demo class conversion rate of 17%.
• Orchestrated a team of 3 instructional designers and 2 SMEs to formulate training modules for 125+ international music instructors implementing key sales and persuasion principles and achieved a revenue of $950k+ with.
• Produced and refined 50+ training scripts, video segments, and educational materials for adult learners using in-house Learning Management Systems and tools such as Articulate 360 and Figma.
• Designed and executed a training and recruitment strategy for over 2500+ undergrad students as part of an internship program for customer outreach, resulting in a jump of 19% in the trial class booking numbers.
• Consulted with internal stakeholders to schedule meetings and collaborate in the creation and execution of new employee engagement techniques, learning initiatives, and training programs.

Mumbai Area, India

• Designed and engineered the MVP of India's first IoT Enabled Lemonade Vending Machine putting in over 2000+ man hours.
• Forged connections with over 15+ early-stage investors and start-up incubators to use their expertise in building businesses.
• Recruited and unified a team of 5 software and hardware experts to create and execute hardware and software protocols using tools such as Arduino and AWS to setup the IoT network for the vending machines.

India

• Trained and mentored 35 employees in transitioning for a leading audio brand’s customer service division with a ROI of 212%.
• Generated revenue of $36k+ by Conceptualizing and executing E-Summit 2.0 in Hyderabad to foster entrepreneurship amongst undergrad and grad students.
• Redesigned and delivered a sales-enhancement training program for an ed-tech startup boosting monthly sales by over 35%
• Crafted more than 300+ training pieces and eLearning material for application in both instructor-led and virtual instructor-led training environments.

Gurgaon, Haryana, India

• Trained 150+ new and existing employees for the airline ticketing process by imparting technical skills and communications strategy through tailor-made ppt presentations for effective and engaging customer service.
• Reviewed existing training course material based on Kirkpatrick’s model of learning evaluation and made iterations as required leading to an overall boost of CSAT score by 7%.
• Assessed employee performance according to key performance indicators and developed training materials based on Adult Learning principles and incorporating global instructional design methodologies.

New Delhi Area, India

• Synthesis of Carbon materials based Nanocomposite
• Fabrication of bipolar plates by compression molding.
• Characterization of fabricated plates for electrical and mechanical properties.

‘Development of a novel method of synthesis of Silver nano structures which can be employed in various Fuel Cell processes and IC packaging’

Worked on the ‘Growth and Characterization of Polyaniline Thin Film for Biosensing Applications’